Overview
Technical Support Specialist Jobs in Qesm El Maadi, Cairo, Egypt at FlairsTech
Title: Technical Support Specialist
Company: FlairsTech
Location: Qesm El Maadi, Cairo, Egypt
- Support clients with their use of the product – answering questions and resolving problems relating to functionality, features and configuration, etc.
- Provide expertise on the best use and practices of the software.
- Provide excellent customer service to clients. Understanding client queries quickly and providing concise, clear written and verbal instructions in order to reach a positive outcome on their issue
- Own and manage tickets through their entire life cycle, ensuring ticket administration is completed in line with departmental policy, escalating ticket where appropriate.
- Pro-actively develop/maintain an in-depth understanding of platform incl. core functionality, new features, and general updates
- Pro-actively develop/maintain an in-depth understanding of key product specific diagnostic tools/systems
- Maintain relationships with key departments
- Create and update articles in our knowledge-management system.
Requirements:
- 2 years of experience in customer support environment
- Ability to work independently and cooperatively as a team;
- Ability to listen, understand and handle customer inquiries, problems or complaints in a timely manner;
- Excellent organizational and analytical skills;
- Good problem-solving and time management skills;
- Excellent flexibility and change management skills; and
- Demonstrates interest to learn.
- Knowledge of Windows Operating Systems, Web Browsers, MS Office (Word, Excel, PowerPoint), and Internet.
Desired Skills: (Optional)
- Advanced knowledge and use of MS Office products (Word, Excel, PowerPoint)
- Knowledge of SQL a plus
- Knowledge of Salesforce
- Experience working with a Knowledge Base