Overview
Technical Support Engineer – Mobile Telecoms (Outdoor Infrastructure) & Rigging Jobs in Woodstock at Beacon communication services
Job Title:
Technical Support Engineer – Telecoms & Rigging
Embelo Beacon is offering excellent opportunities for bright, self motivated and experienced Technical Support Engineers to join our organisation. From our offices in Woodstock we support our colleagues to deliver telecoms infrastructure projects across the UK and we are expanding our operations. This is your opportunity to join a forward thinking, progressive organisation within the dynamic telecoms infrastructure sector
Role Overview:
The Technical Support Engineer will provide technical support within the telecoms and rigging sector, providing the office teams with technical input for installation, maintenance, and fault resolution of mobile network infrastructure. The role requires strong experience working across multi-vendor environments, including Ericsson and Nokia equipment, and the ability to diagnose and resolve equipment faults efficiently.
Key Responsibilities:
- Provide technical support for telecoms sites during installation, integration, upgrade, and maintenance and fault activities
- Carry out fault management and troubleshooting across RAN equipment, including Ericsson and Nokia systems
- Diagnose faults and implement corrective actions
- Create equipment lists required for fault rectification works
- Liaise with office and field teams to resolve incidents within agreed SLAs
- Support planned activities on live sites
- Ensure all works are carried out in line with health & safety, quality, and industry standards
- Maintain accurate technical documentation, fault reports, and handover records
- Provide support for complex technical issues as required
Skills & Experience
- Proven experience as a Technical Support Engineer within the telecoms and rigging sector
- Hands-on experience working with Ericsson, and Nokia radio equipment
- Strong background in fault management, diagnostics, and incident resolution
- Knowledge of mobile network technologies (2G, 3G, 4G, 5G)
- Experience supporting rigging and site-based activities
- Ability to read and interpret technical drawings, method statements, and vendor documentation
- Strong problem-solving skills and the ability to work under pressure and meet SLAs
- Good communication skills, with the ability to work collaboratively across teams
Qualifications (Desirable)
- Relevant telecoms or engineering qualification
- Vendor-specific certifications (Ericsson, Nokia)
Personal Attributes
- Proactive and detail-oriented
- Flexible and adaptable to changing requirements
- Able to work independently and as part of a wider delivery team
Ability to commute/relocate:
- Woodstock, Western Cape 7925: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Telecoms Infrastructure Project Delivery: 2 years (Preferred)
Work Location: In person
Title: Technical Support Engineer – Mobile Telecoms (Outdoor Infrastructure) & Rigging
Company: Beacon communication services
Location: Woodstock
