Technical Service Administrator

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values – Caring, Committed & Courageous. We foster your talent, with us you shine.

Provides timely and effective technical support to office, business unit, department, or other organization.

Main Responsibilities

1. Generating technical reports based on customer and business requirements.

2. Business process mapping, to support operational efficiency improvements.

3. Local Part sourcing in machine breakdown situations.

5. Supplier/Vendor onboarding and Supplier/Vendor management

6. Initiation and completion of Warranty process

7. Fleet Updates, including startups, and hour meter reading updates

8. Work in Progress Management-Job Card Creation to track tasks, labor and materials, up to and including invoicing.

9. Running with Quoting and Invoicing process to keep track of financials

10. Attend to Technicians and customer technical queries

11. Keep track of Technician Utilisation across the workshop and field service organisation

12. Monthly reports on Work in progress, efficiencies, and recoveries

13. Management of performance and upgrades on machinery.

14. Management of campaigns, bulletins and related machine amendments.

Come and share your courage to shine with us!