Overview
Technical Manager; Office Automation Jobs in George, South Africa at Profile Personnel
Position: Technical Manager (Office Automation
Job Overview
The Technical Manager will lead and oversee the Office Automation technical team. This role is responsible for ensuring efficient scheduling, high-quality installations and support services, strong customer satisfaction, and continuous technician development. The successful candidate will drive operational control, workflow planning, technical standards, and service excellence across the region.
Requirements
- 3-4 years’ supervisory or management experience in a technical environment.
- Proven experience within the Office Automation industry.
IT technical experience in an Office Automation environment.
- Must reside in or around George, Western Cape.
Responsibilities
- Lead, supervise, and support Office Automation technicians and
technical support staff. - Maintain strong working knowledge of Office Automation hardware and software.
- Plan, schedule, and coordinate installations and system set-ups.
- Structure daily and weekly workflows and allocate resources effectively.
- Monitor logged calls and technician reports to ensure SLA time frames are met.
- Track technician performance through KPIs and productivity reporting.
- Set clear performance targets and provide coaching and ongoing development.
- Identify skills gaps and coordinate technical training.
- Prepare daily, weekly, and monthly technical performance reports.
- Manage and control technical spares, stock levels, and stores organisation.
- Produce monthly and annual spares usage reports.
- Oversee and inspect the technical vehicle fleet for maintenance and compliance.
- Develop and manage standby rosters for after-hours support coverage.
- Report operational performance and metrics to the Operations Manager.
Customer Service & Quality Assurance:
- Ensure high service and installation quality standards are maintained.
- Engage with customers to confirm satisfaction with services delivered.
- Investigate and resolve customer complaints and technical escalations.
- Manage escalations through to resolution within agreed timelines.
- Recommend system improvements or replacements where required.
- Promote consistent customer service standards across the technical team.
- Coordinate customer training following installations where necessary.
- Monitor and report on customer satisfaction indicators.
- Ensure accurate completion and maintenance of job cards and technical
documentation.
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
Title: Technical Manager; Office Automation
Company: Profile Personnel
Location: George, South Africa
Category: