Technical Authorisations Agent (Fleet)

LiquidCapital Division is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital Division aims to creatively solve problems and add value to people by ensuring Mobility for Good.

LiquidCapital Division forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.

LiquidCapital is seeking to employ a qualified and experienced technical call centre agent. The successful candidate will join a dynamic and highly skilled Technical Authorisations Team.

The successful candidate will report directly to the Creditors Manager.

JOB DESCRIPTION:

LiquidCapital Pty (Ltd). Is a well-established Financial Service Company based in Edenvale. We are seeking a qualified Technician (Qualified motor-mechanic) to join our dynamic and hardworking Authorisations Call Centre team.

The successful candidate will be accountable for capturing, assessing, monitoring & approving service and maintenance claims on Fleet vehicles. The Agent will need to ensure that all calls and emails are handled in a timely and in a professional manner.

DUTIES/KEY RESPONSIBILITIES:

• Handling incoming calls, processing claim requests and ensuring that monthly service level targets are met, both personal and departmental
• Verifying vehicle and contractual details and supplying dealers with information on request
• Assess technical information on current and previous claims for possible warranty coverage
• Admin duties related to claims and authorisations
• Maintaining unresolved claims to ensure timeous turnaround times of authorisations to reduce unresolved claim times to manage VOR(Vehicles off Road) and mitigating potential vehicle downtime or related penalties
• Maintaining high levels of customer service and professionalism and integrity at all times
• Liaising with all internal divisions and providing info to necessary parties
• Scrutinizing of dealer quotes to minimize costs and obtain best pricing
• Assisting other teams in the Call centre when the situation requires it
• Analysing claims to highlight possible trends and escalating accordingly

EDUCATION AND EXPERIENCE:

• Grade 12 / Matric
• Qualified technician (mechanic)
• Minimum of 1 – 2 years Authorisation Call Centre experience – Preferable
• Minimum 2 years Motor Industry experience as a qualified technician and/or strong technical knowledge of vehicles is a must
• Previous Fleet management experience advantageous

KNOWLEDGE AND SKILLS REQUIRED:

• Computer literate (Full MS Office)
• Excellent telephone and communication skills
• Ability to Multi-task
• Claim administration experience (Advantage)
• Excellent time management
• Deadline driven
• Action orientated
• Approachable
• Customer focus
• Peer relationship building
• Proactive and engaging
• Negotiating skills
• Confident and assertive
• Ability to work under pressure
• Team Player
• Accuracy
• Strong analytical skills

OTHER REQUIREMENTS:

• Criminal and credit clear
• Reliable or own transport
• Own and live up to company values