Overview
TeamBAE Jobs in Cape Town, South Africa at Boomerang Marketing
Position: #TeamBAE is Hiring at A Day of 1000 Opportunities!
Job Description
About the Role:
As a BAE at Boomerang BPO, you will be the voice of our brand, delivering exceptional customer service and creating positive experiences for every customer interaction. This is an exciting opportunity for individuals who are passionate about people, communication, and building a career in the BPO industry.
Key Responsibilities:
• Handle inbound and/or outbound customer interactions
• Provide accurate information and resolve customer queries efficiently
• Deliver a high standard of customer service at all times
• Meet and exceed performance targets and KPIs
• Maintain professionalism and empathy in all customer engagements
• Capture and update customer information accurately on systems
Requirements
Requirements:
• Strong communication skills (verbal and written)
• Customer-focused with a positive attitude
• Ability to work shifts, weekends, and public holidays
• Previous contact centre experience (advantageous but not required)
Benefits
What We Offer:
• Training and development opportunities
• A dynamic and supportive team environment
Requirements
Minimum Qualifications & Experience (Essential) A formal qualification in Information Technology, Computer Science, Information Systems, or a related discipline. Demonstrated experience implementing and configuring Zendesk in a customer service or BPO environment. Strong understanding of CRM systems, contact centre operations, and CX workflows. Hands-on experience with Zendesk workflows, automations, triggers, macros, and omnichannel configuration. Practical exposure to AI-enabled customer service tools, including automation and agent‑assist features.
Ability to manage multiple client environments independently.
Preferred Qualifications & Experience Zendesk Certifications (e.g., Zendesk Support Administrator, Zendesk Consultant). Experience implementing or managing Zendesk AI, bots, or agent-tier automation. Background working in a BPO, contact centre, or digital transformation environment.
Experience with analytics, reporting, and performance optimisation. Exposure to remote or distributed team environments. Key Skills & Attributes Strong analytical and problem‑solving capability. Excellent communication and stakeholder engagement skills. A client‑centred mindset with a passion for optimising customer experiences. Comfortable navigating fast‑paced, dynamic, tech‑driven environments. Curious, proactive, and enthusiastic about AI, automation, and emerging CX technologies.
Title: TeamBAE
Company: Boomerang Marketing
Location: Cape Town, South Africa
Category: