Talent Acquisition Specialist

Key Responsibilities:

• Manage the full recruitment and selection process, including advertising vacancies, screening candidates, coordinating interviews, assessments, and pre-employment checks.
• Build and maintain strong relationships with line managers, agencies, and external stakeholders to ensure effective recruitment support and service delivery.
• Maintain and manage the Direct Hire recruitment system and database, including publishing adverts, updating candidate information, and ensuring accurate record keeping.
• Ensure all recruitment activities comply with company policies, labour legislation, and service level agreements.
• Provide recruitment guidance and support to line managers to enable effective interviewing and selection decisions.
• Prepare and maintain accurate Talent Acquisition reports, documentation, and onboarding compliance requirements.

Qualifications

• HR Diploma or Degree in Human Resources Management/Industrial Psychology (Post graduate qualification will be considered favorably)

Experience

• 3 years’ experience in a Talent Acquisition role
• Proven experience in bulk contact centre recruitment I.E Collections, Customer Service, Inbound & Debt review

Experience engaging with middle and senior management

Key Competencies

• Strong knowledge of recruitment methodologies and practices
• Exposure to HRIS/Recruitment systems (Direct Hire advantageous)
• Understanding of the contact centre environment
• Excellent relationship-building and networking skills
• Strong communication, teamwork, and stakeholder management abilities
• Proactive, confident, and solution-driven mindset

Should you not receive a response within 4 weeks of your application, please consider your application to be unsuccessful.