Overview
Switchboard Operator MMH260326-10 Jobs in Sandton, Gauteng, South Africa at Guardrisk
Title: Switchboard Operator MMH260326-10
Company: Guardrisk
Location: Sandton, Gauteng, South Africa
Role Purpose
Answering incoming calls and re-directing to the correct person and/or Company. Assisting with inbox and responding to emails and assisting with emails to redirect them to the correct binder holder or internal department. To deliver world class service and be a brand ambassador for the Guardrisk Group.
Requirements
Computer literacy essential (Word/Excel/Outlook)
Must present a professional image
Excellent communication (verbal & written) interactive skills
Be able to work under pressure
A passionate team player
Must display sound planning & organizing skills
Able to display tact, diplomacy & empathy
Sound problem solving skills and ability to take ownership for problems
High stress tolerance levels
Duties and Responsibilities
This role is responsible for the daily answering of calls to the Guardrisk switchboard number. Calls are to be answered efficiently and clients are to be assisted timely in a friendly manner.
Calls to be re-directed to relevant person, department or Cell Captive. Any opportunity where a client can be assisted directly by the operator must be done to achieve first call resolution.
Assisting with the booking of meeting rooms.
Ensuring clients are always treated with care and that calls are answered as quickly as possible.
To assist with inbox and to respond to clients, or to redirect emails to the correct binder holder or to an internal department.
All emails/queries must be responded to within 8 working hours.
Attending to ad-hoc tasks/Projects when required.
Additional Responsibilities
Proactively and successfully build relationships with key planners and internal departments.
Keeping of records and tracking of enquiries.
Gathering of required information in order to resolve queries.
Representing and promoting Guardrisk at all times.
Working actively with support areas to achieve service standards.
As an applicant, please verify the legitimacy of this job advert on our company career page.-304349596