Overview
Support Specialist Jobs in Angola at Yango
Title: Support Specialist
Company: Yango
Location: Angola
Yango Group is looking for a Voice Support Specialist to join our team in Angola. In this role, you will support customers through voice and chat channels, help resolve issues, and contribute to maintaining a high level of customer satisfaction. This is a remote position based in Angola.
You will be responsible for:
• Providing timely customer support by phone and chat
• Assisting customers with technical issues related to products and services
• Escalating complex cases to senior specialists or relevant teams
• Updating customer records and maintaining accurate logs of support interactions
• Collaborating with teammates to maintain service quality and customer satisfaction
You might be a fit if you have:
• Basic knowledge of computer hardware and software
• A personal laptop or PC with stable internet and power supply, including backup sources
• The ability to work in a team and support colleagues
• A willingness to learn and develop professional skills
• Preferably 3+ months of experience in customer support or call centers
• A willingness to work flexible shifts, including weekends and holidays
• Fluency in English and Portuguese
DISCLAIMER. The terms of cooperation with Yango Group companies or partners may differ from those described in the vacancy. Please check the details with the recruiter.