Support Engineer

• National Diploma in Information Technology or Equivalent
• 3 – 4 Years of working experience in ICT support environment (Network / Systems Administrator)
• Equivalent/Related qualification for the position:
• A+
• N+
• End user computing
• Microsoft Office 365 certification will be an added advantage

• Knowledge:
• Understanding of compliance and governance structures
• Stakeholder management and the ability to develop and maintain stakeholder networks
• Knowledge of project management administration, systems and tools
• Information systems management
• Good analysing techniques in order to understand the business needs and the workflow of the management and the administration tasks.
• Good understanding of Microsoft networks and domain architectures
• Good understand of helpdesk procedures and support service administration tools
• Good understanding of network monitoring and support tools
• Good understanding of the composition of a computer and parts
• Understanding of IT Strategy and the business strategy of the organisation and the ability to align Applications Development with this strategy

• Skills and Competencies:
• Computer and network incident troubleshooting capabilities
• Remote and face-to-face end user support
• Service Desk maintenance and operations
• End user onboarding and off boarding
• Active directory administration (Azure and On-Premises)
• Troubleshooting incidents and provide technical assistance and support
• Diagnose and resolve hardware and software problems
• Respond within agreed time limits to call-outs (SLA Adherence)
• Confer with users to establish user requirements
• Train CSOS staff on standard software applications and acceptable use
• Troubleshoot and resolve network infrastructure problems
• Install network infrastructure cables and peripherals (switches, hubs etc)
• Mobile device management and support
• Ensure all incidents that require the Change Control processes are documents and completed as change requests

Closing Date: 02 June 2026

People with disabilities are encouraged to apply.

Employment Equity Commitment:

In accordance with our Employment Equity Plan, preference will be given to suitable candidates from designated groups as defined in our Employment Equity Plan. We are committed to fostering a diverse and inclusive workforce that reflects the demographics of South Africa.

Privacy Statement:

We comply with the provisions of Protection of Personal Information Act; Act No. 4 of 2013. We will use your personal information provided to us for the purpose of recruitment only and more specifically for the purpose of the position/vacancy you have applied for.

In the event your application was unsuccessful for a specific position, the CSOS will retain your personal information for internal audit purposes as required by the CSOS policies.

All the information requested now or during the process is required for recruitment purposes. Failure to provide requested information may render your application null and void. The CSOS will safeguard the security and confidentiality of all information you share with us. All personal information will be treated as confidential and will not be disclosed to third parties, except in situations where:

(i) We are legally compelled to do so; or

(ii) Disclosure is necessary for recruitment purposes; or

(iii) You have not objected thereto.