Overview
Supervisor: Quality Assurance; Insurance Jobs in Pretoria, South Africa at AtripleA Recruitment & Temps
Position: Supervisor: Quality Assurance (Insurance)
Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.
Position
Description:
· Implement and monitor the QA process (Internal call centres QA)
· Conduct call assessments
· Reporting
· Trend Reviews
· Coach staff for QA/Performance improvement
· Staff training
Requirements:
· Matric
· Qualification in Call Centre Management
· RE 5
· RE 1
· Recognised qualification recognised by FSB
· 3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)
· 2 Years’ Call centre Supervisory experience
· Experience in Category 1 (A,B,C)
· DOFA (Date of 1st appointment in the insurance industry) – All applications must be accompanied by your DOFA report from the FSB
Title: Supervisor: Quality Assurance; Insurance
Company: AtripleA Recruitment & Temps
Location: Pretoria, South Africa
Category: