SUPERVISOR FRONTLINE SERVICES (FIXED TERM CONTRACT)

Frontline Management and Supervision

• Oversee receptionists and switchboard operators
• Develop and implement service standards for frontline operations
• Ensure coverage at reception at all times, including during staff absences
• Monitor and assess the performance of reception staff and provide coaching where necessary

Customer Service and Stakeholder Engagement

• Ensure visitors and callers receive professional and efficient service
• Handle escalated queries and complaints
• Conduct periodic assessments of service delivery and recommend improvements
• Maintain strong relationships with internal and external stakeholders

Operational and Administrative Functions

• Develop schedules to ensure reception coverage during leave periods
• Ensure accurate record-keeping of visitors and calls
• Support receptionists in administrative tasks, including document handling and meeting room bookings
• Report and follow up on maintenance issues affecting reception services

Strategic Alignment and Compliance

• Ensure compliance with organisational policies and procedures
• Train and develop reception staff on best practices and corporate standards
• Provide input on workforce planning for the frontline function
• Prepare reports on frontline performance and service issues

Achievement of Work Plans

• Effective supervision of receptionists and switchboard operators
• Quality and responsiveness of customer service at reception
• Stakeholder feedback on service delivery
• Compliance with organisational policies and procedures

• National Senior Certificate or equivalent, at a minimum NQF Level 4
• Relevant NQF Level 6 qualification in Business Administration, Communications or related field is required
• 3-5 years’ experience in a frontline, customer service, or administrative role, of which 1-3 years must be at an Officer level
• Experience in a SETA or government environment is preferred

PLEASE NOTE:

• Appointment into the position is conditional upon the signing of an employment agreement with the organisation.
• Candidates may be subjected to a Psychometric Assessment whose results will be considered in determining whether to appoint the candidate or not.
• Applicants must note that they may be subjected to security, qualifications, criminal, credit and previous employment checks once shortlisted, and that their appointment would be subject to positive outcomes of these checks.
• The closing date for all applications is Friday, 08 May 2026. Applications received after the closing date will not be considered.
• Shortlisted candidates must avail themselves for interviews at a time, date and place determined by the Services SETA.
• The Services SETA is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of the Services SETA and its employment equity goals and targets, preference may be given, but is not limited to, candidates from under-represented designated groups. Candidates with disabilities are encouraged to apply for positions.

For enquiries, please phone Ms Thabisile Shongwe at 011 694 8660 between 08h00 and 16h00 weekdays.

The Services SETA reserves the right not to make an appointment. If you do not hear from the Services SETA within 30 working days from the closing date, please consider your application unsuccessful. The Services SETA will not be held liable for applications sent in any manner other than that stated in the advert.

All applications must be submitted on the Services SETA job portal on www.serviceseta.org.za/vacancies

NO HAND-DELIVERED, FAXED, OR POSTED APPLICATIONS WILL BE ACCEPTED.