Overview
Super Controller Jobs in Cape Town, Western Cape, South Africa at Optix Africa
Title: Super Controller
Company: Optix Africa
Location: Cape Town, Western Cape, South Africa
The Super Controller is a key operational role within the Control Tower, responsible for overseeing the Managed Services division to ensure that all events are handled accurately, efficiently, and within required timeframes. This includes monitoring route adherence, responding to panic alerts, and addressing any deviations, illegal or unscheduled stops, or discrepancies on planned routes. The role demands a high level of focus, precision, and urgency, as well as strong communication skills to liaise effectively with customers and internal teams.
Operating within a 24-hour environment, the Super Controller works rotational 8-hour and 12-hour shifts, including nights, weekends, and public holidays. They act as a bridge between the team and senior management, ensuring all escalations, investigations, and reports are handled promptly. The Super Controller also supports the Shift Supervisor by maintaining discipline, motivating the team, and ensuring all operational KPIs are achieved daily.
If you thrive in a high-pressure operational environment, have a strong sense of accountability, and can lead by example while ensuring accuracy and efficiency, this position offers the opportunity to make a real impact within our team.