Overview
Subscriptions Partnership Manager Jobs in Western Cape, South Africa at TFG (The Foschini Group)
Title: Subscriptions Partnership Manager
Company: TFG (The Foschini Group)
Location: Western Cape, South Africa
Job Description
Key Responsibilities :
- Success in managing or strong experience in a subscription-based businesses, demonstrating strong revenue generation and customer retention capabilities.
- Strong understanding of subscription metrics, cancellation analysis, and customer lifecycle management.
- Exceptional commercial insight and negotiating ability
- Ability to use data-driven insights to inform decision-making (with the analytics team).
- Strong communication and presentation skills to communicate strategy and results to external and internal stakeholders.
- Ability to collaborate effectively across different departments and functions.
- Experience with subscription management platforms and relevant analytics tools.
- Understanding of licensing models and/or legal contracts.
- Researching, identifying and negotiating with key product benefit partners to agree mutually beneficial product offerings on the TFG Media subscription platform at optimal pricing to ensure strong, fast market penetration and a highly competitive offering.
- Drive contract and licensing negotiations with key external partners (including international) across a wide range of industries including entertainment and technology
- Track and report key metrics including cancellations, customer lifetime value, acquisition costs and benefit usage and identify areas for improvement.
- Drive acquisition via digital marketing campaign and partnerships using customer segments and value propositions.
- Retention initiatives including value bundling, personalisation, incentives and loyalty propositions Drive revenue growth through acceptable profit margin (optimisation of pricing and expense management), customer upselling, cross-selling, and cancellation management.
- Drive strategy and vision:
- Drive strategy and roadmap for subscription volume and revenue growth
- Use customer data, industry research and consumer trends to improve consumer experience and subscription lifetime.
- Collaborate cross-functionally across business portfolios:
- Partner with business to ensure subscriptions initiatives are clearly represented and communicated including financial business cases for prioritization
- Project Execution:
- Execution of initiatives including go-to-market launch plans, and optimization recommendations
- Ensure strategies are documented and strategy document is regularly updated
- Regular reporting to internal key stakeholders and executives
Behaviours And Skills Required
- Ability to effectively recognise and monitize market opportunities to ensure product and portfolio growth through creative and interactive platforms and campaigns
- Exceptional communication and people skills
- Strong drive to actively contribute to product brand growth, market share, and profitability
- Good judgement and forward -planning skills
- Flair for creativity and a high attention to detail
- To be a team player, driven and motivated
- Lateral thinker who brings fresh new ideas to the table
Must
Qualifications and Experience
- Business or legal related degree or commensurate experience
- Digital subscription management or platform experience
- Strong budget (P & L) skills
- Experience with licensing models / contracts
- Digital sales platforms & technologies
Preferred
- Digital entertainment industry knowledge
- Loyalty program strategy and management insights
- E-commerce experience
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.