Overview
Store Manager Jobs in City of Johannesburg, Gauteng, South Africa at MR DIY South Africa
Title: Store Manager
Company: MR DIY South Africa
Location: City of Johannesburg, Gauteng, South Africa
Are you ready to take the lead and create enchanting shopping experiences for our customers? If you're a dynamic, creative, and customer-centric individual, we have the perfect opportunity for you as a Store Manager at Mr. DIY.
Key Responsibilities:
Develop & Execute Store Strategies
- Create and implement store strategies aligned with the company’s vision.
- Analyze market trends, competitors, and customer needs, implementing actionable plans.
- Ensure team alignment with store and departmental strategies to deliver exceptional results.
Achieve Financial Targets
- Drive profitability through sales and margin improvements.
- Implement shrinkage control, expense management, and obsolescence plans.
- Monitor performance to achieve and ensure accurate financial reporting.
Customer-Centric Leadership
- Foster a customer-first mindset and service-oriented culture in the store.
- Lead by example, ensuring staff deliver exceptional customer experiences.
- Develop and execute in-store activities/events to engage and energize both staff and customers.
Market Growth
- Analyze customer behavior and footfall, implementing plans for sustainable growth.
- Conduct price surveys, ensure price competitiveness, and develop strategies to increase market share.
- Build and maintain relationships with key customers to enhance profitability.
People Management
- Develop a team strategy to support recruitment, training, and development.
- Implement succession planning and ensure career development discussions for high-potential employees.
- Drive transformational leadership practices and effective performance management.
Risk & Compliance Management:
- Maintain a safe environment for customers and staff by adhering to all health and safety policies.
- Ensure compliance with applicable laws, policies, and internal controls.
- Develop and practice emergency contingency plans.
Qualification and Requirements:
- Grade: 12 / NQF Level 4
- 5-10 Years’ experience in a store /retail management experience
- 3-4 Years sales & service management.
- Budgeting.
- Computer literacy.
- Recruitment
- Excellent Communication and interpersonal skills.
- Retail trade.
- Brand, customer & product understanding.
- Strong business acumen and problem – solving skills
- A passion for customer service
- Be able to work in Malaysia for 2 months for training
Note: Closing date for applications is 12 April 2026.