Store & Collect Coordinator

Overview

Store & Collect Coordinator Jobs in Johannesburg, South Africa at Bash

Position: Store Click & Collect Coordinator

WHAT YOU’LL DO

Oversee picking, sorting, and packing processes in stores

Coordinate parcel fulfilment and ensure smooth handover to couriers

Monitor store execution standards through regular site visits

Provide real-time support to Store teams to resolve operational challenges

Track and analyse KPIs at brand and store level

Report insights to Brand Heads of Operations and key stakeholders

Highlight performance improvements and SLA failures
, driving accountability

Manage the end-to-end Click & Collect process

Ensure orders are accurately prepared and ready for customer collection

Monitor collection readiness times and SLAs

Drive a seamless and positive in-store customer experience

Investigate and resolve ageing parcels and uncollected orders

Conduct training sessions to ensure process adherence

Identify and implement process improvements across stores and brands

Maintain and update SOP documentation

Proactively identify gaps and implement solutions to improve efficiency and experience

Work closely with store teams, management, and cross-functional stakeholders

Step in to support additional operational needs when required

WHO YOU ARE:

This job is for you if you have:

Strong communicator who can influence, problem-solve, and build relationships across teams

2+ years’ experience in Supply Chain, Store Operations, or Omni-channel fulfilment

Hands-on experience in eCommerce and Click & Collect environments

Reliable transport and are based in Johannesburg

Thrive in a fast-paced environment
, managing multiple priorities with ease

Data-driven
, confident working with Excel/Google Sheets to turn insights into action

True team player
, collaborating across departments to get things done

Adaptable and solutions-focused
, always looking for better, smarter ways to work

These skills will help you stand out:

Able to work independently while still driving strong team outcomes

Proactive mindset with the ability to anticipate and resolve challenges early

Strong attention to detail and a consistent commitment to excellence

Passion for solving operational problems and continuously improving processes

Known for delivering high-quality work while keeping teams engaged, productive, and positive

JOINING THE BASH TEAM

We empower our people to choose where they would like to do their best work, with the tools they need to get there but we also encourage our teams to travel so we can also make magic happen face to face
. Our offices are a vibe, which doesn’t hurt. They are decked out to make collaboration easy and help our team create lasting connections
with each other. We bring teams together for planning, celebration, ideation and onboarding, and more.

BASH PERKS

Our perks are supercharged by our intangible benefits, like the optionality that comes with building a hyper growth business, being surrounded by the best talent in the biz and building great products that wow our customers and drive growth for our country.

Best of the Best – The wealth of talent we have will surprise + inspire you

Security within a startup – The best of both worlds. TFG’s buy-in lets us invest in the people and initiatives we believe in.

Agency and Optionality – Use the ambition and collective force of our talent to drive your career in the direction you dream.

Connection and Friendship – We make sure you connect, laugh and have fun with the team. Play hard, work hard vibes.

Top $$ – The best people, in the right roles, earning at the top tier.

Your Time – We’ve got generous paid holiday, wellbeing leave and even Birthday leave for you to enjoy when you need it.

Exclusive Shopping Discount – Save when you shop across over 500 brands in-store and on .

Title: Store & Collect Coordinator

Company: Bash

Location: Johannesburg, South Africa

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