Specialist: Telesales / Call Centre Sales

Mega Polokwane Midas is searching for a Telesales :Specialist to join the team.The purpose of this position is to meet all sales targets, respond to all telephonic enquiries timeously and always maintain great customer satisfaction.

Requirements:

• Matric
• At least 5 years’ experience as telesales or sales representative in Spares/Motor/Engine parts
• Extensive experience in a telesales/call centre environment dealing with customer needs
• Basic knowledge of the operations of an Internal Combustion Engine
• Technical/Mechanical background- Desirable
• Product Knowledge
• Telephone etiquette and professionalism.
• Some business acumens, understanding the costs and breakeven scenarios of customer service delivery.
• Thorough knowledge of the geographical area of responsibility.
• Should be able to carry out his/her responsibilities with little supervision.
• Be a good planner and time manager.
• Above average negotiator.
• Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner.
• Ability to work with management effectively and cooperatively
• Honest and show integrity
• Clear criminal record

Key Performance Indicators includes, but not limited to.

• Receive inbound customer sales inquiries
• Provide support and pricing details in response to inbound enquiries
• Identify sales leads and escalate them to external sales staff
• Process sales orders
• Ensure customer satisfaction through great service
• Provide quotations, product, and service information
• Explore new potential markets
• Increase profitability and maintain sales targets
• Promote the features and benefits of the company’s products / services
• Arrange dispatch and administration of products and services sold
• Receive, manage, or escalate customer complaints related to the sale of products and services
• Provide administrative support to produce RFIs, RFPs, RFQs and other sales related documents
• Maintain client databases