Overview
Social Media Agency Operations Specialist Jobs in Kenya at CloutNest
Title: Social Media Agency Operations Specialist
Company: CloutNest
Location: Kenya
Company Description CloutNest is a high-performance digital asset management platform built on institutional-grade automation logic. The company focuses on delivering stable, zero-drop growth metrics for clients who rely on consistency and reliability in their digital presence. CloutNest emphasizes account integrity, ensuring that all activities are compliant, secure, and aligned with best practices. The team is committed to transparent fulfillment, giving clients clear insight into performance, processes, and results. This environment offers professionals the opportunity to work with advanced tools and data-driven strategies in a results-oriented setting.
Role Description The Social Media Agency Operations Specialist is a full-time remote role responsible for coordinating and optimizing day-to-day social media agency workflows. This role involves managing campaign timelines, tracking deliverables, and ensuring that client social media content is produced, scheduled, and published accurately across platforms. The specialist will collaborate with marketing, content, and account teams to translate client strategies into clear operational plans and support the execution of social media and digital marketing initiatives. Daily tasks include monitoring performance metrics, updating internal systems, maintaining process documentation, and identifying opportunities to streamline operations. The role also includes communicating clearly with internal stakeholders, flagging risks or delays, and contributing feedback to improve service quality and client outcomes.
Qualifications
- Strong skills in Social Media Marketing and Digital Marketing, with experience supporting multi-channel campaigns for agencies or brands.
- Proficiency in Social Media Content Creation and Marketing, including understanding of platform best practices and audience engagement principles.
- Excellent Communication skills, with the ability to coordinate across teams, document processes clearly, and provide concise status updates.
- Experience with project or operations management in a marketing or creative environment, including task tracking and deadline management.
- Comfort working with analytics dashboards and social media tools to monitor campaign performance and operational efficiency.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a remote setting.
- Previous experience in a social media agency, digital marketing agency, or similar fast-paced environment is preferred.
- Bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent practical experience.