Overview

Site General Manager Jobs in Cape Town, Western Cape, South Africa at fibertime™

Title: Site General Manager

Company: fibertime™

Location: Cape Town, Western Cape, South Africa

WALLACEDENE

ABOUT FIBERTIME™

fibertime™ is South Africa’s fastest-growing pay-as-you-go fiber provider, built for township communities.

We connect homes with fast, reliable uncapped fibre and offer a simple, contract-free product from just

R5 for 24 hours of unlimited internet access.

We are growing quickly and building something meaningful. That means we need grounded, energetic, customer-obsessed leaders who can bring teams together, drive operational excellence, and build real trust in the communities we serve.

WHAT WE ARE LOOKING FOR

We are looking for a hands-on, field-based General Manager to lead a fibertime™ site like it is their own business.

This role is the heartbeat of the site.

You will lead people, integrate operations across functions, drive customer love, uphold execution standards, and ensure the site performs commercially and operationally. You will need to be visible, practical, calm under pressure, and deeply connected to what is happening on the ground.

This is not a desk job.

It is a leadership role rooted in community, action, accountability, and daily execution.

WHAT YOU’LL DO (AND LOVE DOING)

Lead and coach the site team

  • Build a high-performance, values-driven culture across all site functions
  • Lead daily stand-ups to align priorities, coordinate execution, and energise the team
  • Coach customer engagement, build, and maintenance teams to improve capability, behaviour, and performance
  • Recognise strong performance and deal with underperformance quickly, fairly, and constructively
  • Create a strong sense of ownership, discipline, and pride across the site

Integrate and coordinate daily operations

  • Ensure smooth day-to-day collaboration between Build, Maintenance, and Customer Engagement teams
  • Track daily and weekly targets and step in early where delivery is off track
  • Identify bottlenecks, operational gaps, and execution risks before they become bigger problems
  • Work closely with central support teams to escalate issues and drive fast resolution
  • Keep the whole site aligned and moving in one direction

Deliver a consistently excellent fibertime™ customer experience

  • Be the most visible and trusted fibertime™ representative on site
  • Ensure customer-facing teams consistently deliver the fibertime™ experience in line with our brand guardrails
  • Support the team to resolve customer issues quickly, practically, and wherever possible face-to-face
  • Ensure customer feedback and recurring issues are identified, understood, and translated into action
  • Build a culture where customer experience matters every day, not only when something goes wrong

Ensure high-quality execution standards

  • Oversee the quality, safety, and compliance of all work happening on site
  • Partner with technical and network teams to uphold fibre standards and resolve faults quickly
  • Monitor workmanship, service quality, network issues, and hotspot problem areas
  • Drive root-cause thinking and practical fixes instead of short-term patching
  • Ensure teams execute with consistency, discipline, and attention to detail

Drive site business performance

  • Own the commercial performance of the site
  • Drive daily network usage, customer activity, home connections, device connections, and customer retention
  • Identify opportunities for growth in the community, including new homes, high-traffic zones, and local partnerships
  • Monitor customer trends, competitor activity, technical patterns, and operational data to inform action
  • Adapt tactics quickly to improve site performance and customer outcomes

Build community trust and brand love

  • Build strong relationships with local leaders, community groups, and influencers
  • Represent fibertime™ at local events, activations, and community touchpoints
  • Stay close to what is happening on the ground and ensure the business remains responsive to local realities
  • Help position fibertime™ as a trusted, relevant, and respected brand in every community we serve

WHAT YOU BRING

  • Experience leading field-based teams in fast-moving, customer-centric environments
  • Previous experience in FMCG, retail, telecoms, or similar high-intensity operational environments is advantageous
  • Strong people leadership, coaching, and conflict management capability
  • Strong commercial instinct and business acumen
  • Comfort working in township environments and engaging directly with customers and communities
  • A practical understanding of fibre networks, field execution, or technical quality standards would be advantageous
  • High emotional intelligence and a grounded, collaborative leadership style
  • Strong communication skills with the ability to connect across all levels
  • A data-informed mindset and the ability to turn insight into action
  • A bias for action, ownership, and solving problems on the ground

WHAT MATTERS MOST IN THIS ROLE

  • Extreme ownership
  • Strong execution discipline
  • Customer obsession
  • Team leadership
  • Community credibility
  • Practical problem-solving
  • High standards
  • Energy and resilience
  • Self-starting drive

WHY JOIN FIBERTIME™

At fibertime™, you get to build something that matters.

You will make a direct impact in communities by helping expand access to digital opportunity. You will join a fast-growing business with real ambition, strong purpose, and plenty of room to make your mark.

This is a role for someone who wants to lead from the front, build strong teams, and help shape how fibertime™ shows up in every street we serve.

Apply

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