Overview
Service Owner Jobs in Durban Metropolitan Area at Games Global
Title: Service Owner
Company: Games Global
Location: Durban Metropolitan Area
Are you passionate about delivering seamless, high-performing services that power a global business? Do you thrive on ownership, accountability, and driving continuous improvement across complex systems?
We’re looking for a Service Owner to join our team and play a key role in ensuring our critical services are reliable, scalable, and aligned with business needs. If you’re someone who loves bridging the gap between technology and business while driving operational excellence, we’d love to hear from you.
What You’ll Be Doing
As a Service Owner, you’ll take full ownership of services—ensuring they deliver value, perform optimally, and continuously evolve to meet business demands.
You will:
- Own the end-to-end lifecycle of services, from design through to delivery and optimisation
- Ensure high availability, performance, and resilience of production services
- Define and manage service roadmaps, aligning with business strategy and priorities
- Drive incident management, root cause analysis, and problem resolution to improve stability
- Establish and monitor SLAs, KPIs, and performance metrics
- Work closely with engineering, product, and operations teams to deliver high-quality service outcomes
- Identify opportunities for continuous improvement and optimisation
- Manage stakeholder relationships, ensuring clear and effective communication
- Champion service management best practices and operational excellence
What We’re Looking For
You are a proactive, accountable professional who enjoys taking ownership and delivering impactful service outcomes in a fast-paced environment.
You bring:
- Proven experience in a Service Owner, Service Manager, or similar role
- Strong understanding of IT service management principles (e.g. ITIL)
- Experience managing technology-driven services in production environments
- Ability to define and track service performance metrics and SLAs
- Strong problem-solving skills with a focus on continuous improvement
- Excellent communication and stakeholder management skills
- Experience working in cross-functional teams
Why Join Us?
- Own and shape business-critical services in a global organisation
- Work in a fast-paced, innovation-driven environment
- Collaborate with high-performing, cross-functional teams
- Drive real impact through service excellence and optimisation
- Be part of a culture that values ownership, accountability, and continuous improvement
Ready to take ownership and drive service excellence?
Apply now and help shape the future of service delivery at Games Global.