Overview
Service Operations Centre; SOC Jobs in Midrand, South Africa at SET Recruitment Consultants
Position: Service Operations Centre (SOC)
SOC Manager (5–10 yrs)
Purpose:
To manage Company’s Security Operations Centre and ensure effective detection and response to cyber threats.
Key Responsibilities:
The position we are recruiting for is focused on IT service operations management, specifically the operational leadership of our Service Operations Centre, which includes responsibilities such as:
- Managing and leading L1 Helpdesk Engineers.
- Overseeing incident management and resolution processes.
- Managing ticketing systems and service request workflows.
- Driving service delivery performance and SLA adherence.
- Coordinating escalations and ensuring timely resolution of operational issues.
- Maintaining effective service desk governance, reporting, and operational oversight.
In essence, we are looking for a service operations leader with strong experience in IT service desk / NOC / service management environments.
Requirements:
- Strong SIEM + incident response leadership
Title: Service Operations Centre; SOC
Company: SET Recruitment Consultants
Location: Midrand, South Africa
Category: