Overview
Service Manager Incl. Northern Suburbs Jobs in Johannesburg, South Africa at Unique Personnel (Pty) Ltd
Position: Permanent – Service Manager Incl. Northern Suburbs
Permanent – Service Manager – Johannesburg (Incl. Northern Suburbs) – South Africa
- To oversee Service Area Managers, Warranty Manager & Service Plan Administrator
Key Performance Areas (Outputs)
- Oversee functioning of Warranty Manager, Area Service Managers, Service Plan Administrator, Customer Care and Training.
- Oversee management of Service Plan programme.
- Responsible for all technical and non-technical issues in the service department.
- Responsible to check all administration of service department.
- Responsible for reporting and organising training based on the skills shortage.
- Responsible to understand and advise dealer on business opportunities for increased profitability.
- Responsible to follow up and implement on all action plans.
- Ensure that dealer complies with company SA CI requirements.
- Report to Department manager on irregular situations and formulate action plans.
- Ensure general housekeeping is kept at the dealer.
- Responsible to ensure that the dealer has all the special tools in line with company SA requirements.
- Implementing company SA strategy at Dealer level.
Inherent Requirements
Qualification/
Education Requirements:
- Relevant Technical Experience
- Dealer Manager Experience along with OEM Head office experience
- Degree
- Valid Drivers License
Competency Requirements
- Leadership skills
- Computer literacy (MS Office suite)
- General knowledge of Service business (Financial and Operational)
- Strong facilitation skills
- Strong Aftersales process knowledge
- High level of computer literacy
- Self motivated
- Interpersonal skills
- Written and verbal communication skills
- Customer focused
- Attention to detail
- Ability to plan and deliver results based on a plan
- Ability to work effectively within a larger team
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Title: Service Manager Incl. Northern Suburbs
Company: Unique Personnel (Pty) Ltd
Location: Johannesburg, South Africa
Category: