Overview

Service Manager Incl. Northern Suburbs Jobs in Johannesburg, South Africa at Unique Personnel (Pty) Ltd

Position: Permanent – Service Manager Incl. Northern Suburbs

Permanent – Service Manager – Johannesburg (Incl. Northern Suburbs) – South Africa

  • To oversee Service Area Managers, Warranty Manager & Service Plan Administrator

Key Performance Areas (Outputs)

  • Oversee functioning of Warranty Manager, Area Service Managers, Service Plan Administrator, Customer Care and Training.
  • Oversee management of Service Plan programme.
  • Responsible for all technical and non-technical issues in the service department.
  • Responsible to check all administration of service department.
  • Responsible for reporting and organising training based on the skills shortage.
  • Responsible to understand and advise dealer on business opportunities for increased profitability.
  • Responsible to follow up and implement on all action plans.
  • Ensure that dealer complies with company SA CI requirements.
  • Report to Department manager on irregular situations and formulate action plans.
  • Ensure general housekeeping is kept at the dealer.
  • Responsible to ensure that the dealer has all the special tools in line with company SA requirements.
  • Implementing company SA strategy at Dealer level.

Inherent Requirements
Qualification/

Education Requirements:

  • Relevant Technical Experience
  • Dealer Manager Experience along with OEM Head office experience
  • Degree
  • Valid Drivers License

Competency Requirements

  • Leadership skills
  • Computer literacy (MS Office suite)
  • General knowledge of Service business (Financial and Operational)
  • Strong facilitation skills
  • Strong Aftersales process knowledge
  • High level of computer literacy
  • Self motivated
  • Interpersonal skills
  • Written and verbal communication skills
  • Customer focused
  • Attention to detail
  • Ability to plan and deliver results based on a plan
  • Ability to work effectively within a larger team

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Title: Service Manager Incl. Northern Suburbs

Company: Unique Personnel (Pty) Ltd

Location: Johannesburg, South Africa

Category:

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