Overview
Service Desk Agent Jobs in Cape Town, Western Cape, South Africa at ExecutivePlacements.com
Title: Service Desk Agent
Company: ExecutivePlacements.com
Location: Cape Town, Western Cape, South Africa
Recruiter:
IT Naledi Solutions
Job Ref:
CPT000125/MF
Date posted:
Tuesday, May 5, 2026
Location:
Cape Town, South Africa
SUMMARY:
Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments. Be responsible for acting as a bridge between the client and our operation delivery team.
POSITION INFO:
Required Learning
- Grade 12
- Computer Literate – Microsoft – Outlook/Word/Excel (Essential)
- A+ would be advantageous.
- N+ would be advantageous.
- MCSE
- 5 years’ Service Desk/Helpdesk experience would be advantageous.
- General knowledge of desktop hardware and software
KEY JOB OUTPUTS
- Manage the business relationship with the client to ensure mutual trust & open communication
- Takes service calls and performs incident specific activities
- Performs preventative maintenance activities on certain products as directed
- Perform hardware and software installations
- Takes routine service calls and performs basic maintenance and support.
- Responsible for troubleshooting, installing, maintaining and hardware break-fix
- Provides technical support to customer in solving technical problems that occur during the installation
- Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
- Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
- Maintain SLA requirements (both internal and external)
- Work independently without supervision
CORE COMPETENCIESÂ
- Excellent written and verbal Skills
- Positive attitude and ethical
- Excellent organisation skills
- Excellent analytical and problem-solving skills
- An ability to work to tight deadlines and within constraints
- Understanding of the billing / payment cycle
- Ability to multi- task
- Good Listening skills
- Team player
- Ability to perform under pressure
- Able to work independently and be self-disciplined
APPLICATIONS/ENQUIRIESÂ
Email your CV and motivational letter to: .Â
POPI DISCLAIMER
By sending your CV to the above-mentioned e-mail address you agree to:Â
- The processing of your personal information and sharing it with third parties for verifications.Â
- The exercising of your rights provided for by POPIA.Â
- To acknowledge that IT Naledi Solutions (Pty) Ltd will keep the record of your personal information confidential.
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