Overview
Service Delivery’ Section Head Jobs in Cairo, Egypt at Telecom Egypt
Title: Service Delivery’ Section Head
Company: Telecom Egypt
Location: Cairo, Egypt
. Key Accountabilities:
Prepare detailed portfolio action plan, resourcing, risk assessments and contingency plans in order to identify key milestones for the delivery of portfolio objectives in all likely circumstances
▪ Dispatch milestones to subordinates to allocate accountabilities efficiently
▪ Participate in the development of project methodologies, policies, procedures and guidelines and ensure
implementation across entities for consistency and harmonization
▪ Monitor progress of portfolio / program / projects activities and take actions as needed to ensure compliance with plan and preset requirements
▪ Monitor administrative side of the portfolio/programs: filing, cost tracking, scope management and provide recommendations related to cost and time tolerance to ensure efficient realization
▪ Approve risk register to ensure effective risk identification and risk mitigation plans
▪ Measure KPI’s on a regular basis to ensure abidance by milestones and requirements
▪ Act as a focal point of contact with top management on projects achievements and performance against plan and budget
▪ Find new solutions when needed in cooperation with management to accelerate and enhance achievements of projects
▪ Provide needed training and coaching to subordinates to ensure consistency and efficiency of operations leading to customer satisfaction
▪ Is involved in strategic decisions with unit managers to ensure efficiency of operations at all times
▪ Handle complicated issues raised by subordinates and provide support as needed to keep projects/programs on schedule and minimize risks
▪ Monitor reports from subordinates and generate complex and comprehensive reports to document achievements and indicators analysis results and to support senior level decision making
Experience & Education
- Education: ▪ At least Bachelor Degree in computer science, computer engineering or communications engineering (for technology functions) ▪ University degree in business management, finance or related fields (for non-technology functions) ▪ Project management certification is a must particularly for the project management role ▪ Solid career history in managing telecom large projects Also for technology functions ▪ Excellent knowledge about network elements, and protocols ▪ CCNA is a must ▪ CCNP or CCIP preferable ▪ ITIL certificate is preferable
- Experience: • 6-8 years of experience for order management • 5-7 years of experience for project management