Overview
Service Coordinator Jobs in Pietermaritzburg, South Africa at Pronel Personnel
Service Coordinator
Location: Pietermaritzburg
Industry: Office Automation
We are seeking a highly organised and proactive Service Coordinator to join our dynamic team within the office automation industry. This role is ideal for someone who thrives in a fast-paced environment and enjoys coordinating between customers, technicians, and internal teams.
Minimum Requirements:
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Minimum 1 year experience in a service coordination / administrative role
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Experience with in the office automation / technical service environment is advantageous
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Excellent organisational and multitasking skills
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Strong communication and customer service abilities
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Ability to work under pressure and meet deadlines
Key Responsibilities:
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Receive and log all customer service calls and consumables requests
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Plan and assign service calls to technicians, monitoring progress and activity
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Allocate calls based on priority and geographic location
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Log and manage all work orders
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Process consumables and spare parts orders as per technician requirements
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Ensure only customers with active contracts receive service
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Log installation and pre-installation calls and allocate required resources
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Monitor technician utilisation to ensure response time targets are met
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Escalate delays, excessive workloads, or service issues to management
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Ensure all customer complaints are handled efficiently and escalated where necessary
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Maintain communication with internal departments regarding spares and service delivery
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Ensure all work orders are closed off promptly after completion
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Monitor WIP (work in progress) and cost of sales
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Track toner yields and usage of consumables and parts
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Prepare quotations for IT services and any chargeable calls
Key Skills & Attributes:
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High attention to detail and accuracy
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Problem-solving mindset
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Ability to prioritise and multitask effectively
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Team player with a customer-focused approach
If you are organised, detail-oriented, and enjoy being the link between customers and technical teams, we encourage you to apply.
Title: Service Coordinator
Company: Pronel Personnel
Location: Pietermaritzburg, South Africa
Category: