Overview
Service Consultant (Drive Centre) Jobs in Gauteng, South Africa at Discovery Limited
Title: Service Consultant (Drive Centre)
Company: Discovery Limited
Location: Gauteng, South Africa
Discovery – Insure Service Consultant – Drive Centre
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Insure
Discovery Insure is committed to creating a nation of great drivers. Our commitment is backed up by our innovation and a driving program that really works.
At Discovery Insure, we offer comprehensive car and home insurance with no excess on theft, hail, hijacking and malicious damage. With our driver behaviour program, Vitalitydrive, clients get great rewards and benefits for driving well. Discovery Insure is an environment of individuals who are committed to dazzling clients, innovation and great people.
Key Purpose
To assist clients’ face-to-face installing devices and conduct inspections on motor vehicles, increase engagement and educate clients with navigation and online self-service portal on Discovery Insure’s product
Areas of responsibility may include but not limited to
- Accurate, timely administration.
- Face-to-face liaison with clients
- Achievement of monthly product and soft skills knowledge targets.
- Adherence to risk and compliance requirements.
- Teamwork, self-management and alignment with Discovery values.
- Navigate the client experience through our digital platform and share the Discovery Insure value offering
- Provide comprehensive information on the Discovery Insure products and benefits
- Assist clients in understanding and getting the most value from their Discovery Insure product through integration
- Create interest in Discovery Insure product
- Understand the business and operational processes behind products, and give constructive feedback and suggestions on enhancements
- Educate members on how to manage their Discovery products digitally
- Identify upsell opportunities on client’s policy through engagement and client needs analysis
Education And Experience
- Matric (Essential)
- 1 – 2 years’ client services experience (Essential)
- 2 years sales call experience (outbound advantageous)
- PSIRA accreditation (Advantageous)
- Digital platform knowledge (Advantageous)
- RE and FAIS (Advantageous)
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.