Overview
Service and Repair Centre Manager Jobs in Pretoria at Eazi Access Rental
Job DescriptionJob Title
Manager: Eazi Service and Repair Centre – Pretoria
Location
Pretoria
Department
Business Development
Reports To
Business Development Manager: Eazi Service & Repair Centres
Role Purpose
To manage all operational, commercial, financial, technical, and customer service activities of the Eazi Service & Repair Centre in Pretoria. The role is responsible for profitability, operational excellence, customer satisfaction, compliance, employee performance, safety and growth.
Organisational Positioning
Direct Reports: Service & Repair Centre employees (20+), workshop and operational personnel.
Key Interfaces: Customers, Suppliers, Commercial Team, Finance, HR, Operations, HSE.
Key Responsibilities (Limit to 6) in order of importance
1. Financial and Commercial Management
2. Operations and Technical Management
3. Customer Service, Sales and Business Development
4. Contract and Supplier Management
5. Safety, Compliance and Risk Management
6. Leadership and People Management
Functional Competencies (Skills) (Limit to 6) in order of importance
· Financial Management and Budget Control
· Service Centre Operations Management
· Contract and Supplier Management
· Technical and Equipment Management
· Sales and Customer Relationship Management
· Leadership and People Development
Key Performance Indicators (KPIs) (Limit to 6) in order of importance
· Profitability and budget achievement
· Revenue growth and customer retention
· Operational efficiency
· Customer satisfaction
· Safety and legal compliance
· Employee performance and development
Qualifications & Experience
Minimum: Matric and appropriate tertiary qualification.
Recommended: Management and HSE-related qualifications.
Experience: 5 years’ Service & Repair Centre management; 5 years operations management; logistics/technical environment experience; fleet management; managing 20+ employees.
Additional Information
Patterson Grade / Job Level: D Lower
Employment Type: Full-Time
Job Types: Full-time, Permanent
Work Location: In person
Title: Service and Repair Centre Manager
Company: Eazi Access Rental
Location: Pretoria
