Overview
Service Advisor Jobs in Sandton, Gauteng, South Africa at Yamaha Distributors South Africa
Title: Service Advisor
Company: Yamaha Distributors South Africa
Location: Sandton, Gauteng, South Africa
A vacancy has arisen for a Service Advisor reporting to the Workshop Manager at Tuning Fork Pty Ltd t/a Linex Lynnwood. The vacancy is open to candidates with immediate effect.
Company: Tuning Fork Pty Ltd t/a Linex Lynnwood
Reporting To: Workshop Manager
Availability: Immediate
Position Overview
To manage the complete service experience by accurately capturing customer requirements,
coordinating with the workshop for quality and timely repairs, communicating transparently on cost and progress, and
ensuring customer satisfaction while meeting dealership/service centre performance and revenue goals.
Job Description
Customer Reception & Requirement Analysis
- Greet customers promptly and professionally
- Listen actively to customer concerns and vehicle issues
- Ask diagnostic questions to clarify symptoms
Service Consultation & Repair Explanation
- Review inspection findings with technicians
- Translate technical issues into customer-friendly language
Cost Estimation & Authorization
- Prepare detailed cost estimates (parts, labor, taxes)
- Obtain written or digital authorization before work starts
Job Card Management & Workshop Coordination
- Open job cards and assign work to technicians
- Monitor job progress and workshop capacity
Documentation & System Updates
- Update the DMS/CRM system accurately
- Maintain warranty and service history records
Complaint Handling & Resolution
- Listen calmly and empathetically, investigate issues with technicians and supervisors
Minimum Requirements
- Grade 12 / MS Office (Excel, Word, Outlook, Internet)
Minimum Experience
- 3+ years in Admin roles, preferably in Automotive/Motorcycle components
Application Deadline: 30 June 2026
Important Notice: If you have not received a response within two weeks after the closing date, please consider your application unsuccessful.