Overview
Senior WFM Planner & Capacity Lead Jobs in Umhlanga Rocks, South Africa at WNS
WNS is looking for a dedicated WFM Resource Planner based in Umhlanga Rocks, South Africa. The ideal candidate will ensure optimal agent scheduling and performance according to forecasted call volumes.
Responsibilities include managing real-time analytics, forecasting, and conducting performance analysis to maintain service levels. A background in WFM and experience with Aspect systems is essential. Additional benefits include travel opportunities and evening shifts.
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Title: Senior WFM Planner & Capacity Lead
Company: WNS
Location: Umhlanga Rocks, South Africa
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