Senior Warranty Technician Global Grade 10

Position outputs

• Control cost effectively on all types of warranty claims

• Control suspense and debtors’ accounts effectively

• Approve and process warranty claims and payments

• Provide expert technical support for Warranty resolution

• Provide feedback on warranty issues to business

• Achieve warranty balance scorecard targets and KPI’s.

Candidate Requirements

• Qualified Artisan. (Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 3 years post-apprentice/learnership experience.

• Applicable product knowledge.

• Basic financial management skills.

• Sound business communication skills – managerial and technical report writing skill essential.

• Sound interpersonal relationship skills.

• Computer Literate (MS Office & SIS ET).

• Problem solving and failure analysis skills.

• Warranty claim experience is an added advantage.