Overview
Senior Technical Manager Jobs in Port Elizabeth, South Africa at Headhunters
Our client in the security industry is seeking to employ a Senior Technical Manager to join their team based in Gqeberha (Port Elizabeth).
Join a dynamic and forward-thinking organisation where you will have the opportunity to shape technical strategy, lead high-performing teams, drive innovation, and make a measurable impact on operational excellence across the Eastern Cape footprint.
Requirements:
- Tertiary qualification (compulsory).
- Minimum of 10 years’ experience in a senior management role within the security, telecommunications, maintenance, or copier industries.
- Proven experience managing teams of 30 or more employees.
- Demonstrated success in service delivery, revenue generation, profitability management, and achieving operational targets.
- Strong knowledge of CRM systems, Microsoft Excel, SAP or equivalent business systems.
- Experience with job costing, maintenance scheduling software, and business intelligence tools.
- Strong commercial acumen with experience in cost control, budgeting, and gross profit management.
- Excellent leadership, coaching, mentoring, and people development skills.
- Strong project management and operational planning abilities.
- Strategic mindset with excellent analytical and critical thinking skills.
- Technology and AI proficiency with the ability to leverage automation and digital platforms to improve operational performance.
- Excellent customer relationship management and communication skills.
- Valid South African driver’s licence.
- Willingness to travel throughout the Atlas operational footprint.
Responsibilities: Workforce Leadership and Management
- Lead and manage a workforce of more than 30 technical employees, including technicians, controllers, dispatch staff, and administrators.
- Provide strong leadership, direction, coaching, and mentorship to technical teams.
- Develop structured training programmes and succession plans.
- Foster a culture of accountability, resilience, customer service, and continuous improvement.
- Manage employee performance, conduct disciplinary processes, and address underperformance in accordance with company policies.
- Build and develop future technical leaders within the organisation.
Operational Management
- Oversee daily technician scheduling, dispatching, productivity, work quality, overtime, vehicle utilisation, and coverage.
- Ensure service calls are logged, prioritised, allocated, dispatched, monitored, and escalated appropriately.
- Drive first-time fix resolutions and reduce repeat call-outs, QA failures, and go-backs.
- Manage incident reporting, including IODs, claims, damages, and ARC-related matters.
- Optimise technician allocation according to skill level.
- Improve operational efficiencies through automation, CRM systems, business intelligence tools, and service data analysis.
- Maintain operational risk management, business continuity, and escalation processes.
- Monitor SLA performance and reduce turnaround times for service delivery.
Financial and Commercial Management
- Take ownership of monthly service gross profit performance.
- Manage operational costs, including labour, overtime, fuel, fleet expenses, equipment, and staffing.
- Support budgeting, forecasting, and operational cost reviews.
- Identify loss-making contracts and high-maintenance clients, implementing corrective action plans.
- Ensure profitable service delivery while maintaining quality standards.
- Manage fleet operations, vehicle compliance, and company branding standards.
Technical Strategy and Innovation
- Develop and implement long-term technical and service strategies.
- Translate strategic objectives into operational execution plans.
- Identify operational risks and future opportunities.
- Drive continuous improvement initiatives across the technical division.
- Champion technology adoption, AI-driven processes, automation, and digital transformation.
- Improve service delivery through innovation and process optimisation.
Customer Experience and Account Support
- Build and maintain strong client relationships.
- Support sales and account management teams with technical contract reviews.
- Resolve service escalations effectively.
- Improve customer satisfaction and reduce preventable complaints.
- Reduce client cancellations through exceptional…
Title: Senior Technical Manager
Company: Headhunters
Location: Port Elizabeth, South Africa
Category: