Senior Service Administrator Global Grade 07

Key Outputs

• Perform related administrative tasks to end-to-end processes including record keeping, filing, data capturing and report writing.

• Accurately capture relevant data from external and internal customers.

• Follow up with external and internal customers on incomplete data.

• Resolve internal and external customer queries.

• Accurately control relative end-to-end processes.

• Maintain relevant administrative environment.

Qualification, Experience and Competencies

• Grade 12

• Minimum 3 years’ experience in SAP / CRM for service environment.

• Computer Literacy (Windows platform plus MS Office).

• Accuracy and attention to detail.

• Good understanding of service costing process (All functions of Service Admin Role).

• Understand how Service Admin team integrates into service operational function.

• Be able to select appropriate options for jobs, i.e. T&M vs. quoted scenario some level of problem

solving (troubleshooting errors) within own team.