Overview
Senior Psychologist & Account Manager Jobs in Centurion, South Africa at Lumenii
Are you a registered Industrial Psychologist or Psychometrist who enjoys the challenge of working where science meets business, partnering with clients, shaping evidence-based talent solutions, and helping organisations make better decisions about their people?
If that sounds like you, keep reading.
At Lumenii
, we help organisations make better talent decisions using behavioural science, psychometric assessments, and data-driven insight.
As a Senior Psychologist & Account Manager
, you will own the success of a portfolio of client accounts, ensuring our clients experience Lumenii as both a trusted strategic partner and an expert provider of talent solutions. You will build strong relationships with senior stakeholders, drive account growth through renewals and consulting opportunities, and deliver high-quality advisory and professional services that help organisations improve how they hire, develop, and manage talent.
MAIN
OUTCOMES
The Senior Account Manager will be responsible for achieving the following outcomes:
- Strong, trusted relationships with key client stakeholders.
- Sustainable revenue growth within an assigned portfolio of accounts.
- High levels of client satisfaction, retention, and account health.
- Successful delivery of professional services and consulting engagements.
- Clear strategic account plans that align client needs with Lumenii solutions.
- Consistent identification and conversion of renewal, upgrade, and consulting opportunities.
- Effective coordination of delivery projects and internal teams.
KEY RESPONSIBILITIES Account Ownership and Client Management
Own and manage a portfolio of client accounts, acting as the primary relationship owner and trusted adviser
. Develop deep insight into client goals and challenges and translate these into clear plans, solutions, and scopes of work that create long-term value. Proactively manage client satisfaction, retention, and risk.
Account Growth and Commercial Performance
Identify opportunities to grow existing accounts through licence renewals, upgrades, consulting engagements, and cross-selling of Lumenii solutions
. Contribute to proposals, scoping, and pricing while working closely with the Commercial Director to achieve revenue targets.
Expert Delivery
Deliver professional services aligned to the role level, including:
- Client onboarding and accreditation training
- Job profiling and competency mapping
- Psychometric assessment feedback
- Facilitation and learning interventions
- Interpretation of assessment data and talent insights
Requirements
- 5–10 years’ experience in a commercial and delivery role within the IOP industry
- An Honours degree in HR, Psychology, or Industrial/Organisational Psychology is preferred. A Master’s is advantageous.
- Proven experience in account management, consulting, sales, or another client-facing role where building strong relationships and delivering value were key
- Relevant experience in HR, Industrial/Organisational Psychology, Talent Management, or Organisational Development
- Exposure to psychometric assessments, competency frameworks, and/or talent analytics
- Current HPCSA registration as an Industrial Psychologist or Psychometrist
- Strong stakeholder engagement skills, with the ability to build credibility and trust across different levels of an organisation
- Able to manage multiple priorities effectively in a fast-paced, dynamic environment
- Commercially minded, with strong problem-solving ability and a practical approach to client needs
- Excellent communication, planning, facilitation, and presentation skills
Working at Lumenii means being part of a team passionate about improving how organisations understand, select, and develop people
.
We offer:
- The opportunity to work at the intersection of behavioural science, technology, and business
- Exposure to diverse clients and strategic talent projects
- A collaborative and intellectually stimulating work environment
- Opportunities for professional growth and learning
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Title: Senior Psychologist & Account Manager
Company: Lumenii
Location: Centurion, South Africa
Category: