Overview
Senior Property Maintenance Coordinator Jobs in Umhlanga Rocks at LSR Electrical Solutions
About Us
LSR Services Group is a growing property maintenance company supporting letting agents, landlords, property managers, block managers, facilities teams and property professionals.
We manage reactive maintenance, repairs, emergency works, planned jobs, contractor coordination, job updates, reports, quotes and follow-on works. Our aim is to provide a reliable, organised and professional maintenance service where clients are kept updated and jobs are managed properly from start to finish.
We are now looking for a highly organised Property Maintenance Coordinator to join our operations team and take ownership of the day-to-day coordination of maintenance jobs.
Role Overview
As a Property Maintenance Coordinator, you will be responsible for managing maintenance jobs from the moment they are received through to completion.
You will coordinate between clients, tenants, contractors, engineers, suppliers and the internal team. Your role is to make sure jobs are booked, access is arranged, engineers are updated, tenants are informed, job notes and photos are collected, and clients receive clear updates.
This is a key operational role. You must be organised, proactive, calm under pressure and able to manage multiple jobs at the same time.
Key Responsibilities
- Receive and log new maintenance jobs
- Review job details and clarify any missing information
- Contact tenants, clients, landlords or property managers where required
- Arrange access with tenants, key safes, concierge, agents or site contacts
- Schedule engineers, contractors and tradespeople
- Confirm appointment times with all relevant parties
- Monitor job progress throughout the day
- Update clients and tenants on job status
- Chase contractors and engineers for updates, notes and photos
- Ensure completed jobs are properly closed down in the system
- Allocate jobs to the correct engineer or contractor
- Provide clear job details, access information and client requirements
- Identify when follow-on works or quotes are required
- Collect job notes, photos and completion information
- Prepare or assist with client-facing job completion reports
- Update CRM/job management systems
- Support the admin team with quote, report and invoice preparation
- Ensure jobs are ready for invoicing once completed
- Keep records organised and up to date
What We Are Looking For
We are looking for someone who can take ownership of jobs and keep things moving.
The ideal candidate will have experience in maintenance coordination, property management, repairs coordination, facilities management, trades admin, scheduling, customer service or operations.
You do not need to be a qualified tradesperson, but you must be comfortable dealing with trades, contractors, tenants and property clients.
Required Skills & Experience
- Strong organisation skills
- Excellent communication skills
- Experience coordinating jobs, bookings, repairs, appointments or contractors
- Confident speaking with clients, tenants and tradespeople
- Able to manage multiple jobs at once
- Good attention to detail
- Strong follow-up skills
- Able to work under pressure
- Comfortable using CRM, job management systems, email and phone
- Professional written communication
- Able to take ownership and solve problems
- Reliable, proactive and accountable
Desirable Experience
Experience in any of the following would be an advantage:
- Property maintenance
- Lettings or estate agency
- Property management
- Facilities management
- Repairs coordination
- Housing association repairs
- Construction or trades admin
- Electrical, plumbing, gas, handyman or multi-trade services
- Scheduling engineers or contractors
- Jobber, Go High Level, Simpro, ServiceM8, Fixflo, Arthur, Reapit, or similar systems
Key Performance Indicators
You will be measured on:
- Jobs booked correctly and on time
- Speed of client and tenant updates
- Engineer attendance and coordination
- Jobs completed without unnecessary delays
- Quality of job notes and photos collected
- Accuracy of CRM/job system updates
- Reduction in missed appointments or access issues
- Quality of communication with clients and tenants
- Jobs closed and ready for reporting/invoicing
Personality Fit
We are looking for someone who is:
- Highly organised
- Calm under pressure
- Good at chasing people without being rude
- Confident on the phone
- Clear and professional in writing
- Able to multitask
- Practical and solution-focused
- Reliable and consistent
- Comfortable taking ownership
- Strong with follow-up
- Able to work in a busy, fast-moving environment
Role Structure
You will work closely with the Account Manager, Admin/Finance Assistant, engineers, contractors and management team.
Pay: From R10 000,00 per month
Work Location: In person
Title: Senior Property Maintenance Coordinator
Company: LSR Electrical Solutions
Location: Umhlanga Rocks
