Overview
Senior Life Servicing Officer Jobs in Nairobi, Nairobi County, Kenya at Britam
Title: Senior Life Servicing Officer
Company: Britam
Location: Nairobi, Nairobi County, Kenya
Job Purpose
The job holder will be responsible for administration of group life, credit life business and Life retail businesses.
Key Responsibilities
- Reconcile member details with existing data whenever there are changes to scheme membership e.g. changes in salary, addition or exit of scheme members.
- Ensure that primary reconciliations of payments, payables and receivables between the client and related parties with respect to premium, commissions and administration fees is done.
- Ensure that for the primary reconciliation above, there is a formal sign off from the client and related parties.
- Prepare costing schedules for new entrants/exits/new declarations/ refunds, raise the respective debit/credit and communicate to the underwriting and finance teams as per set SLAs.
- Prompt processing of medical requisition forms for members above the free cover limit.
- Support retention of business by adhering to the set SLAs and TATs.
- Promote relationship management with the clients.
- Ensure accuracy in costings and debit/credit notes.
- Follow up on timely premium payment from the clients.
- Follow up on timely Administration Fee payment by the related parties.
- Prompt handling of queries from the client and related parties.
- Prompt processing of supplementary costings.
- Prompt communication of costings (i.e. new entrants, revised salaries & exits).
- Other duties as may be assigned from time to time.
Knowledge, experience and qualifications required and Essential Competencies – External
Knowledge, Experience And Qualifications Required
- Bachelor’s Degree in a business-related field.
- Proficiency in Microsoft Office tools
- 3 years working experience in an insurance Company
Technical/ Functional Competencies
- Knowledge of insurance industry and concepts
- Knowledge of insurance regulatory requirements
- Knowledge of group life service operations
Primary Location
Kenya-Nairobi-Nairobi
Job Type
Permanent
Shift
Day Job
Contract Type
Full-time
Job Posting
01-07-2026
Unposting Date
Ongoing