Overview
Senior Authorization Officer. Jobs in Egypt at Mashreq
Title: Senior Authorization Officer.
Company: Mashreq
Location: Egypt
1 Job Title
Senior Authorization Officer
Department
Electronic Delivery RBG
Direct Supervisor
Job Number
RBG–299
2 Job Purpose
– To look after all International / MB cardholders charge approval request from merchants.
– To provide assistance to merchants in their terminal problems by instructing them some steps, monitor and coordinate authorization unit staff activities.
3 Dimensions
Operating Budget
Number of Staff
Capital Exp. Budget
Other
4 Key Result Areas
– Processing manual authorization for MB / International cards, conveying response accordingly in order to allow merchants to accept or refuse the charge.
– Hot listing lost / stolen cards preventing from chances of fraudulently transactions.
– Activating, pin initializing for Credit / Electron cards to allow cardholder to use his card.
– Advising other banks to release CH blocked amounts which merchant doesn’t have claim on.
– Solving merchants POS terminals problems so that they can use terminals again, routing the calls to MSU if terminal to be replaced.
– Processing pickup cards and issuing rewards for the merchants that recovered pick up cards according to the Visa rules and regulations and recovering handling / reward fee from other issuers.
– Recovering telex charges for telex made to other issuer for their cardholders problem / transaction requests.
– Receiving ATM captured cards from CPS and sending to branches to return the cardholder.
– Creating MDC tape containing all data of transactions of merchants to interchange data with Visa / MasterCard, similarly sending Visa incoming advise to A-12 to process.
– Managing to enable 3D secure transactions notification to email for card holders.
– Managing to activate the Digital wallet activation request for cards holders.
– Managing Limit Increase/card activation/PIN rest for Corporate supplementary card holder.
– Arranging instant call back to royal family, VVIP & Corporate cards clients to advise them about transaction decline reason and handhold the client to facilitate the spend.
– Processing clients MOB fund transfer limit increase temporarily /permanent request across all segments
– Managing all increase of the hold release request due to repeated IT incidents, where debit /credit card transactions
5 Operating Environment, Framework and Boundaries, Working Relationships- Not allowed to approve transaction more than 5% of credit limit, deactivating cards, replacement, not allowed to reactivate card reported as lost if customer finds back.
– MSU for terminal problem and other issues, MSD for merchant payment settlement issues, DRU for card holder disputed transaction issues.
– TSD for Visa and its system problems, Support Center for system problems, Call Center / MB for cardholders inquiries, Collection Department for cardholder inquiries for stopped card, Risk Management for Fraud transactions assistance, Customer Services Center for our cardholders.
– Not allowed to change fund transfer limit increase without obtained approval as per singed ADM.
6 Problem Solving
– Less amount charged by merchant : contacting issuer through telex, requesting late application code.
– Visa System Line Down : requesting authorization codes for merchants through telex from Visa in outage crises.
– Calls : from other department MB CHs routed from other units for the cards problems and asking assistance.
– Merchant : unsuccessful transmission problems : coordinate with Etisalat and Support Centre to rectify the problem.
– Providing our findings to Customer Services center about the declined transaction due to technical error / reasons / systems problems.
7 Decision Making Authority & Responsibility
– Releasing MashreqBank credit cards holders / staff hold amount.
– Instructing merchants to delete their batch containing transactions when duplication.
– Approving manual transaction 5% more than the credit limit.
– Approving transactions more 5% than the credit limits which are declined to system error or customer paid in cash and system not updated after having receipt of cash deposit voucher through fax.
8 Knowledge, Skills and Experience
– Business Graduate.
– Smart, communication skills, good listener, should have patience, computer literate (MS Word, MS Excel).
– Experience required but not specifically with bank, with any organization specially customer services side or in communication side.
Job Holder
Date
Line Manager
Date
Approved By
Date