Overview
Sales Representative Jobs in Cape Town at Charles Greig
JOB DESCRIPTION: SALES ASSOCIATE – CHARLES GREIG JEWELLERS
Company: Charles Greig
Location: Charles Greig Jewellers, Cape Town
Position: Sales Associate
Employment Type: 1 year contract with option to extend
Reports to: Store Manager
ABOUT CHARLES GREIG
Charles Greig is a name synonymous with excellence, integrity, and timeless luxury in South African retail. With a legacy spanning generations, we have curated an unparalleled experience for our discerning clientele, representing the world’s most prestigious watch and jewellery brands. Our philosophy is built on enduring relationships, profound product knowledge, and a commitment to service that transcends the ordinary .
As we continue to grow, we seek an individual who embodies these values to join our esteemed team at Charles Greig Jewellers.
POSITION OVERVIEW
This is an exciting opportunity to represent a distinguished portfolio of luxury watches and fine jewellery within the Charles Greig family. The successful candidate will be an ambassador for our brand, delivering an impeccable luxury client experience while building enduring relationships with a sophisticated clientele.
The role requires the ability to sell high-end jewellery and luxury timepieces across our portfolio, including Jaeger-LeCoultre, Cartier, Panerai, Omega, IWC, Tudor, and Longines. After-sales service forms an integral part of the position, ensuring our clients receive the highest standard of care throughout their ownership journey .
KEY RESPONSIBILITIES
Client Service & Relationship Management
- Provide an exceptional, personalized, and discreet luxury service experience to all clients, embodying the Charles Greig standard of excellence .
- Build and cultivate strong, lasting relationships with high-net-worth clients, offering a bespoke shopping experience tailored to individual preferences and occasions .
- Nurture long-term client relationships through proactive and thoughtful follow-up via telephone, email, and in-person interactions.
- Handle all client enquiries with patience, empathy, and profound product knowledge.
- Maintain and update the client database meticulously, ensuring all interactions are recorded for a seamless service journey .
- Address client issues and concerns with professionalism, escalating to management when necessary .
Product Knowledge & Sales Achievement
- Develop and maintain comprehensive, expert-level knowledge of our jewellery and watch collections, including:
- Watch brands: Jaeger-LeCoultre, Cartier, Panerai, Omega, IWC, Tudor, and Longines.
- Fine jewellery: materials (gold, diamonds, precious stones), craftsmanship, and design heritage .
- Consistently meet and exceed personal and store sales targets through effective client engagement and consultative selling .
- Articulate the values, features, and heritage of our products with passion and authority, leveraging storytelling to create memorable client experiences .
- Commit to continuous learning regarding new collections, technical specifications, and brand history.
After-Sales Service
- Assist clients with repairs, cleaning, maintenance, and servicing requirements with efficiency and care.
- Coordinate the after-sales process from intake to return, ensuring clear communication and high levels of client satisfaction throughout .
- Demonstrate a thorough understanding of warranty terms and service procedures for all represented brands.
Operational Excellence & Visual Merchandising
- Ensure all jewellery and watches are displayed according to brand guidelines, maintaining immaculate presentation and an inviting boutique environment .
- Assist with inventory management, including receiving deliveries, conducting accurate stock checks, and adhering to loss prevention procedures .
- Maintain the highest levels of security awareness at all times, adhering strictly to all company security protocols and procedures .
- Support daily boutique operations, including opening and closing procedures, as required.
Professional Conduct
- Uphold an impeccable personal presentation that reflects the prestige of Charles Greig and the luxury brands we represent .
- Exhibit exceptional etiquette in all forms of communication: verbal, non-verbal, written, and digital .
- Maintain the highest level of integrity, discretion, and confidentiality regarding client information and business operations .
REQUIRED QUALIFICATIONS & ATTRIBUTES
Experience & Skills
- Proven experience in a luxury retail or client-facing role is essential.
- Experience in watches, jewellery, or high-end luxury is highly beneficial .
- 2–3+ years of experience in luxury retail, specifically within fine jewellery, high-end watches, or comparable luxury goods, is strongly preferred .
- Strong sales ability with a proven track record of achieving or exceeding targets in a high-value environment .
- Excellent interpersonal and communication skills, with high emotional intelligence and the ability to build rapport with a discerning clientele .
- Technically minded with a keen eye for detail and a logical approach to problem-solving .
- Proficiency in English is required; additional languages are highly advantageous .
- Excellent computer skills and familiarity with POS systems Microsoft Office .
Personal Attributes
- A genuine passion for luxury goods, fine jewellery, and horology, with a desire to become a product expert .
- Maturity and professionalism are highly favourable; candidates who demonstrate poise, sound judgment, and a polished demeanour will be viewed positively. No specific age criteria apply.
- A service-oriented mindset, where the client’s journey and satisfaction are the primary focus .
- High level of integrity, discretion, and unwavering security consciousness .
- Impeccable personal presentation and professional demeanour at all times .
- A team player who can also work independently with initiative and self-motivation .
- Flexibility and willingness to work retail hours, including weekends and public holidays .
WHY JOIN CHARLES GREIG?
- Be part of a prestigious, family-oriented luxury retailer with a 126-year legacy .
- Represent world-renowned watch and jewellery brands in an elegant, sophisticated environment.
- Work with a supportive, professional team committed to excellence and continuous development.
- Opportunity for career growth within a respected and established luxury business.
HOW TO APPLY
If you possess the dedication, professionalism, and service ethos required to represent Charles Greig, please submit your detailed CV and a compelling cover letter explaining why you are the ideal candidate for this role.
Please apply via: [email protected]
Charles Greig is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: R25 000,00 – R45 000,00 per month
Work Location: In person
Title: Sales Representative
Company: Charles Greig
Location: Cape Town
