Overview
Sales Operations Support Jobs in South Africa at MORI
Title: Sales Operations Support
Company: MORI
Location: South Africa
Contractor Role
Location: Remote (South Africa-based)
Description
MORI is a digitally native, direct-to-consumer baby and toddler clothing brand established and headquartered in London. We exist to inspire parents to raise kinder generations so together we can give babies a softer & stronger start. We are a hard-working and close-knit team dedicated to creating quality products and a brand loved by parents, globally. For a young emerging brand, MORI has achieved significant critical acclaim and global recognition, partly fuelled by celebrity endorsements such as Kim Kardashian and other influencers, as well as winning multiple awards incl. Best Baby Brand (2018, 2019, 2020), Most Eco-Friendly Brand (2020, 2021, 2022), The Queen's Awards for Enterprise (2022), Can’t Live Without Parenting Product (2021, 2023), Made for Mum (2024), Best Sleepwear Brand, My Baba Awards (2025).
The Opportunity
MORI is a fast-growing global brand working with major UK and international wholesale partners including NEXT, Marks & Spencer, and John Lewis & Partners. We are looking for a detail-oriented Sales Operations Support contractor to provide essential operational and administrative support across MORI's wholesale, merchandising, and digital sales activities.
This is a hands-on role at the heart of our sales operations, ensuring order management, data accuracy, and product setup processes run smoothly to support our trading relationships with key retail partners globally.
Please note: This role is open to South Africa-based candidates only. This is a contractor position, the successful candidate will be responsible for their own tax and statutory obligations under South African law.
Key Responsibilities
Sales Operations & Data Management
- Support the setup and maintenance of key customer and product data across MORI's wholesale systems and partner platforms
- Process and manage wholesale orders, ensuring accuracy and timely input into order management systems
- Monitor order status, delivery schedules, and invoicing accuracy, flagging issues promptly
- Maintain accurate and up-to-date customer records across all relevant systems
Digital Asset & Information Management
- Upload and maintain digital product assets including images, descriptions, and product details for wholesale partners
- Ensure all product and order information is correctly formatted to meet individual partner specifications
- Support the Digital Sales Operations Lead in maintaining the accuracy of all sales-related data
Reporting & Communication
- Update and maintain the Wholesale Sales Tracker on a regular basis
- Assist with data collation for sales meetings and planning sessions
- Liaise with internal teams across Product, Merchandising, Brand, Creative, and Logistics to track progress and resolve order or data discrepancies
System & Process Support
- Use and maintain wholesale sales systems and processes, including order management, product setup, and reporting tools, accurately and efficiently
- Identify data inconsistencies or system issues and escalate to senior colleagues for resolution
- Support the implementation of process improvements within the wholesale operations function
Team Collaboration
- Work collaboratively across functions to ensure smooth handovers and clear communication
- Support the documentation and maintenance of process maps and standard operating procedures
- Represent MORI's values in all actions and communications
What We're Looking For
Essential
- Experience in sales operations, order processing, or administrative support within a commercial or retail environment
- Strong data entry skills with a commitment to accuracy and quality
- Proficiency in Google Workspace and Microsoft Office, particularly Sheets and Excel
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and meet deadlines in a fast-paced remote environment
Desirable
- Familiarity with wholesale or eCommerce systems
- Experience supporting UK or international teams remotely
- Knowledge of reporting dashboards or basic analytics
Personal Attributes
- Highly organised with a structured, methodical approach to work
- Detail-oriented and takes genuine pride in delivering accurate, high-quality output
- Reliable and proactive, comfortable working independently as part of a remote team
- Team-oriented, cooperative, and solution-focused
- Eager to learn and continuously improve the way things are done
- Professional and dependable, aligned with MORI's purpose and brand values