Overview
Sales Affiliates Agent Jobs in Durban at Sanlam
Who are we?
At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it’s inspired by humans by you. Therefore, we focus on our clients’ needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way. Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
What will you do?
Under direct supervision you will be responsible in managing relationships with MiWay’s affiliate partners and converting affiliate-generated leads into sales. The role involves handling inbound and outbound calls, assisting customers referred through affiliate channels, and ensuring exceptional customer service and sales performance. As an affiliate agents you will be handling multi-channel communication, support policy queries and contribute to sales and service excellence.
What will make you successful in this role?
Minimum Qualification
- Grade 12/Standard 10/ NQF 4
- RE5 Certificate (As per DOFA date)
- Fully FAIS Accredited (As per DOFA date)
Minimum Experience
- Minimum of more than 1 year Call Centre experience
- Minimum 1-3 years in the STI environment and client services experience
Responsibilities
- Responsible for the execution of our daily and monthly targets
- Ensuring that all sales budgets were met
- Convert affiliate-generated leads into new insurance policy sales
- Follow a target-driven sales approach aligned to MiWay’s performance expectations
- Provide prompt assistance with policy inquiries, product information, and premium explanations
- Creating reports and submitting to management
Competencies, Knowledge and Skills
- Obsessed with excellence
- Able to work in a team target setting
- Be resilient and able to work under pressure.
- Able to overcome objections easily
- Persuasion and negotiation skills
- Excellent English communication
Knowledge and Skills
Undertake Outbound Tele-Sales
Service inbound client queries, requests
Administration and processing
Quality, Compliance and Accreditation
Personal Attributes
Communicates effectively – Contributing dependently
Situational adaptability – Contributing dependently
Action orientated – Contributing dependently
Persuades – Contributing dependently
Core Competencies
Being resilient – Contributing dependently
Collaborates – Contributing dependently
Cultivates innovation – Contributing dependently
Customer focus – Contributing independently
Drives results – Contributing dependently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply 19 May 2026.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
Title: Sales Affiliates Agent
Company: Sanlam
Location: Durban
