Sales Administrator

About Reflex

Reflex Solutions, founded in 2000 in South Africa, is a leader in providing seamless Information and Communication Technology (ICT) solutions. With a focus on building and managing the technological backbone that powers businesses, Reflex Solutions offers high-value, end-to-end ICT solutions that are critical for the development and growth of companies. The company boasts vast in-house experience in networking and IP telephony and controls its service levels and pricing by owning its core fibre network and Tier III data centre.

About the role

The Sales Administrator provides essential operational and administrative support to the sales team. The role is responsible for maintaining a clean CRM, ensuring an accurate sales pipeline, and supporting structured, compliant sales processes. This position acts as the operational backbone of the sales function, enabling sales teams to focus on selling while ensuring data accuracy, governance, and consistency.

Key Responsibilities:

Sales Administration & Operations

• Provide day-to-day administrative support to Sales Consultants and the Presales team.
• Support the end-to-end sales process, ensuring all required documentation and approvals are completed correctly.
• Assist with administrative activities related to bid submissions, tenders, and large sales opportunities.
• Provide general administration support, including data capturing, document control, and filing.

CRM Management & Data Integrity

• Maintain a clean, accurate, and up-to-date CRM system.
• Ensure sales opportunities, pipelines, client information, and supporting documentation are correctly captured.
• Verify data integrity across CRM and internal systems, identifying errors and following up for correction.
• Enforce CRM discipline and adherence to sales process standards within the sales team.

Reporting & Sales Data

• Prepare and maintain detailed Excel-based reports for management, including pipeline status, sales figures, queues, product line items, and billable revenue.
• Support forecasting and reporting through accurate and timely sales data.
• Track and validate sales-related information to ensure reporting accuracy.

Quotations, Pricing & Revenue Support

• Obtain supplier pricing and assist with building customer quotations and proposals.
• Support feasibility checks with third-party connectivity or service providers where required.
• Assist with accurate calculation and validation of revenue and billable items.

Contract Vetting & Quality Assurance

• Perform quality assurance checks on client contracts, vendor agreements, and supporting documentation.
• Verify completeness, accuracy, and compliance with internal governance standards.
• Support risk mitigation by ensuring all sales documentation meets internal requirements.

Stakeholder Coordination

• Coordinate communication between Sales Consultants, Client Managers, Business Unit Managers, suppliers, and other internal stakeholders.
• Work with the Installation Project Manager / Project Coordinator once deals are closed to ensure work orders are created and correctly assigned.
• Handle incoming reception calls on an ad hoc basis when required and direct queries appropriately.

Systems & Process Support

• Assist with identifying system issues or errors within internal tools.
• Support improvements to processes, workflows, and reporting structures.
• Apply a working understanding of connectivity, networking, and cloud-related services in support of sales operations.

Administration & Events Support

• Assist with organising meetings, calendars, and internal coordination using Microsoft Outlook.
• Prepare presentations, spreadsheets, and documentation using Microsoft Office.
• Support the organisation of planned sales and marketing events throughout the year.

Education, Skills & Experience

• National Senior Certificate (Grade 12)
• Proven experience in a sales administration, sales support, or operational support role.
• Strong attention to detail with a focus on accuracy and compliance.
• High proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Experience working with CRM systems and sales pipelines.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and priorities effectively.
• Confident working with sales teams and enforcing process discipline.
• CompTIA A+ and N+ beneficial

Personal Attributes

• Detail-oriented and organised.
• Process-driven and systems-focused.
• Professional and confident in engaging with internal and external stakeholders.
• Able to work independently while supporting a team environment.
• Comfortable holding others accountable to standards and deadlines.