Overview
Retention Specialist Jobs in Cape Town, South Africa at DigiOutsource
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Who We Are
We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.
At Digi Outsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions.
Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.
Who We’re Looking For
We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us.
At Digi Outsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
We are seeking a dynamic and strategic Promotions & Lifecycle Specialist to support our iGaming brands. This role will be instrumental in driving user engagement through innovative promotional strategies
and lifecycle marketing initiatives designed to appeal to diverse player segments across multiple markets.
What You’ll Be Doing
As part of your role, your responsibilities will include:
Core Duties
- Execute briefs, projects, and initiatives to support / grow the Player Lifecycle Strategy.
- Prioritize and plan projects with the Player Lifecycle Manager.
- Optimize communication touchpoints and adjust interventions as needed.
- Identify new opportunities and collaborate on implementation.
- Work with external teams (e.g., Market Development, Digital Marketing).
- Stay informed on competitors, industry trends, and marketing best practices.
- Monitor project success and apply learnings.
- Ensure communication meets customer needs and improves response rates.
- Deliver projects on time, meeting standards and deadlines.
- Implement initiatives to optimize player experience and minimize revenue loss.
Financial Management
- Devise initiatives and offer strategies that deliver on customer expectations and support anticipated ROI per project/intervention.
- Ensure numbers management, deep dives and forensic audits, on all variables of the New Player Portfolio / promotions to ensure initiatives are measurable against set KPI’s thereof.
Project Management
- Coordinate marketing activities to support retention with stakeholders.
- Diversify automation to drive business growth.
- Ensure cooperation between teams and suppliers to meet project timelines.
- Assess tools to improve flexibility and scalability.
- Run ad-hoc promotions for re-engagement before automation.
Financial Management
- Develop initiatives and offers to meet ROI targets.
- Conduct audits on the Offer Management Portfolio to measure against KPIs.
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential Skills You’ll Bring To The Table
The necessary skills that we require for this role include:
- Relevant tertiary qualification in Project Management, Marketing, Business, or Finance Administration
- Minimum of 2 years’ experience within the iGaming industry, with a strong understanding of customer behavior and data-driven retention strategies
- Proven working knowledge of Microsoft Office Suite, including advanced Excel (spreadsheets, pivot tables, graphs, and formulas)
- Strong analytical mindset, confident in interpreting data and making informed business decisions
- Excellent verbal and written communication skills, with the ability to present complex ideas clearly and effectively
- Demonstrated project management expertise, with a track record of delivering projects on time and within scope
- Exceptional attention to detail, ensuring accuracy and consistency across all deliverables
- Ability to adapt quickly to changing…
Title: Retention Specialist
Company: DigiOutsource
Location: Cape Town, South Africa
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