Overview
Retail Operations Manager- Inga Africa Jobs in City of Johannesburg, Gauteng, South Africa at Inga Africa
Title: Retail Operations Manager- Inga Africa
Company: Inga Africa
Location: City of Johannesburg, Gauteng, South Africa
Company Description
Inga Africa is a South African luxury leather brand rooted in African storytelling and global design sensibility.
Each piece is handcrafted in Johannesburg using premium materials sourced from world-class tanneries.
The brand blends African heritage with minimalist, contemporary aesthetics for timeless appeal.
Inga Africa represents craftsmanship, identity, and a bold vision for African luxury on the global stage.
Role Description
The Retail Operations Manager will lead the day-to-day operations of the Inga Africa store, ensuring a premium customer experience that reflects the brand’s luxury positioning. The role spans physical retail, e-commerce performance, merchandising, and operational efficiency to drive sales and brand growth.
Key Responsibilities
1. Store Operations & Management
- Oversee daily store operations, ensuring smooth and efficient running of the retail environment
- Manage store staff, including scheduling, training, performance management, and motivation
- Maintain high standards of customer service aligned with luxury retail expectations
- Ensure store compliance with company policies, procedures, and security standards
2. Sales & Revenue Growth
- Drive in-store and online sales to meet and exceed monthly targets
- Monitor sales performance, analyze trends, and implement strategies to improve conversion
- Manage upselling and cross-selling initiatives to increase basket size
3. E-commerce Management
- Oversee the online store, ensuring product availability, accurate listings, and pricing
- Manage order fulfillment, delivery coordination, and returns process
- Work with marketing to optimize online campaigns, promotions, and product launches
- Track online performance metrics (traffic, conversion, AOV) and optimize accordingly
4. Visual Merchandising & Brand Experience
- Execute and maintain premium visual merchandising standards in-store
- Ensure product displays reflect the brand’s luxury aesthetic and storytelling
- Collaborate with creative teams on seasonal displays and new collection launches
5. Inventory & Stock Management
- Manage stock levels, ordering, and replenishment to avoid stock-outs or overstocking
- Conduct regular stock takes and reconcile discrepancies
- Monitor product performance and recommend reorders or markdowns
6. Customer Experience & CRM
- Build and maintain strong customer relationships, including VIP clients
- Manage customer database and implement retention strategies
- Handle customer queries, complaints, and after-sales service professionally
7. Reporting & Analytics
- Prepare weekly and monthly reports on sales, operations, and performance
- Provide insights and recommendations to improve store and e-commerce performance
- Track KPIs including sales per square meter, conversion rate, and stock turnover
Key Requirements
- 5+ years’ experience in retail operations, preferably in fashion or luxury retail
- Proven experience managing both physical store and e-commerce operations
- Strong leadership and people management skills
- Solid understanding of retail KPIs and sales analytics
- Experience with POS systems and e-commerce platforms (e.g., Shopify)
- Strong visual merchandising skills and attention to detail
- Excellent communication and customer service skills