Overview
Retail Operations Manager Jobs in Ballito, KwaZulu-Natal, South Africa at ExecutivePlacements.com
Title: Retail Operations Manager
Company: ExecutivePlacements.com
Location: Ballito, KwaZulu-Natal, South Africa
Recruiter:
Staff Solutions Recruitment
Job Ref:
PE006442/KS
Date posted:
Tuesday, April 21, 2026
Location:
Ballito, South Africa
SUMMARY:
An exciting opportunity has opened for a Retail Operations Manager for our client based in Ballito, Kwazulu Natal
POSITION INFO:
Primary Responsibilities
- Lead and support a team of 4 Area Managers in overseeing day-to-day operations across retail sites to ensure smooth, safe, and compliant operations.
- Support and manage the Retail Support Officer to deliver outstanding performance.
- Monitor and analyse sales, margin, and volume performance across all sites. Identify
- underperforming retail sites and implement corrective action plans.
- Translate the Retail Director’s strategic objectives into operational plans and guide Area Managers in execution.
- Ensure all retail sites maintain brand, safety, health, environmental and quality (SHEQ)
- Conduct regular audits and follow-ups.
- Drive initiatives to improve customer service and ensure consistent, high-quality customers interactions at all retail sites.
- Provide leadership and support to Area Managers, helping them grow their capabilities.
- Promote accountability and alignment with company values.
- Identify and implement operational efficiencies and cost-saving initiatives across the network.
- Assist with rollouts of new initiatives, systems, and infrastructure upgrades, coordinating between Retail Director, Area Managers, and relevant teams.
- Compile regular operational and performance reports for the Retail Director, providing insights and recommendations.
Requirements of the job:
- Qualifications, Experience and Knowledge
- Bachelor’s degree in business management, Retail, Operations, or a related field (preferred)
- 5+ years in a retail operations role, preferably within the retail or FMCG sectors
- Experience managing multi-site operations
- Strong people management and stakeholder engagement skills
Key Attributes
- Strategic thinking and execution
- Leadership and team development
- Analytical and financial acumen
- Strong understanding of retail operations and customer service
- Excellent communication and interpersonal skills
- Ability to work across diverse geographic areas