Overview
Retail Branch Manager-Butterworth Jobs in East London, South Africa at Sanlam
Who are we?
Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans.
In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.
What will you do?
What will make you successful in this role?
QUALIFICATIONS
• Matric (Grade 12)
• Passed the FAIS RE5 and RE1
• 120 Wealth Management credits OR tertiary qualification recognised by the FSCA
• Class of Business compliant per product category (annual)
• Continuous Professional Development (CPD) compliant Minimum experience requirements satisfied per financial category.
• Meet fit and Proper Requirements
KNOWLEDGE AND EXPERIENCE
Knowledge:
 Insurance and Financial Sector Industry
 Comprehensive Long-term and Lending Product Knowledge
 FSCA and Prudential Authority Framework and Requirements
 FAIS and Consumer Acts
 POPIA, AML, KYC to mention a few
 Basic understanding of underwriting discipline
 Insurance and Financial Sector Regulatory bodies
 Ombudsman (Long-term Insurance)
 National Credit Act and Regulatory Authority
 Sales tactics and approaches
 Stakeholder engagement and management
 Customer service and engagement
 Relevant Regulatory frameworks, policies, and standards
 Sanlam insurance products (ideal)
 People management practices and principles
Experience:
 At least 5 years recent industry experience of which 3 years should be in any leadership capacity.
 Proven track records in Sales
 Service Delivery within the Financial Sector (Insurance and or Lending)
 Service Management experience is essential.
 People Management
Qualification and Experience
Preferably 5 to 8 years general insurance experience.
Knowledge and Skills
Customer service and management
Reporting and administration
Quality, Compliance and Accreditation Business processes
Services Knowledge
Personal Attributes
Interpersonal savvy – Contributing through others
Decision quality – Contributing through others
Directs work – Contributing through others
Optimises work processes – Contributing through others
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation – Contributing through others
Customer focus – Contributing through others
Drives results – Contributing through others
Collaborates – Contributing through others
Being resilient – Contributing through others
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Title: Retail Branch Manager-Butterworth
Company: Sanlam
Location: East London, South Africa
Category: