Overview
Restoration Crew Chief (Water & Fire) Jobs in Daniel Island, SC at Servpro of Downtown Charleston and Mount Pleasant
About the Role
At Servpro Team Bowen, we help people during some of the most stressful moments in their lives — and this role plays a key part in making that happen.
As a Restoration Crew Chief, you’ll take the lead on jobs in the field, working alongside a team to complete water, fire, and other restoration projects from start to finish. You’ll guide technicians, keep jobs on track, and ensure work is done safely and correctly.
This role is both hands-on and administrative. You’ll be actively involved in the physical work while also managing job details, including customer communication, documentation, and overall job coordination.
This is a great fit for someone who enjoys being in the field but also wants more ownership and responsibility over the full job.
What Success Looks Like
- You take the lead on jobs in the field and help keep them running smoothly
- You support and guide your team throughout the day
- You communicate clearly with both your team and customers
- You stay organized with job details, equipment, and documentation
- You balance hands-on work with job management responsibilities (communication, documentation, coordination)
- You consistently deliver quality work and a strong customer experience
Key Responsibilities
Lead Jobs in the Field
- Take the lead on assigned restoration jobs (water, fire, etc.)
- Work alongside technicians to complete mitigation and cleanup work
- Provide direction and support to ensure jobs stay on track
Job Management & Communication
- Serve as the main point of contact for customers throughout the job
- Communicate updates clearly with customers, team members, and partners
- Help ensure a positive and professional customer experience
Documentation & Administrative Responsibilities
- Maintain accurate job documentation (moisture readings, equipment logs, job notes, etc.)
- Complete required paperwork and updates in company systems
- Ensure job files are complete and properly support the work performed
Restoration Work & Execution
- Perform hands-on work including water extraction, drying, fire cleanup, and remediation
- Assess damage and help determine the best approach for each job
- Adjust plans as needed based on job conditions
Safety & On-Call Support
- Follow all safety protocols and guidelines
- Participate in on-call rotation and respond to emergency jobs
- Help maintain a safe, positive work environment
What We’re Looking For
- 1–3 years of experience in restoration, mitigation, or a related field
- Experience leading or guiding others on job sites is a plus
- Strong communication and problem-solving skills
- Comfortable working in fast-paced, hands-on environments
- Comfortable balancing physical work with administrative responsibilities such as documentation and communication
- Willingness to learn tools and techniques (moisture detection, estimating, etc.)
- Comfortable using technology in the field, including iPads and systems such as DocuSketch for documentation and job tracking
- Valid driver’s license with a clean driving record
You’ll do well in this role if you are:
- Reliable and take ownership of your work
- Comfortable stepping into a leadership role while staying hands-on
- Someone who enjoys helping people in difficult situations
Work Environment
- Field-based role with local travel
- Work in a variety of environments (homes, job sites, crawl spaces, etc.)
- Ability to lift up to 50 lbs regularly (100 lbs with assistance)
- Exposure to noise, debris, and cleaning products
- May be required to work on biohazard or trauma-related cleanup projects, which can involve sensitive situations; appropriate training and safety protocols are provided
Schedule
- Full-time, Monday–Friday
- Overtime, weekends, and on-call rotation as needed
Benefits & Growth
- Competitive pay based on experience
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Ongoing training and certifications
- Opportunities for growth within the company
Job Type: Full-time
Pay: $24.00 – $27.00 per hour
Experience:
- Environmental Cleaning (inside and outside): 1 year (Required)
- Water Mitigation: 2 years (Required)
License/Certification:
- and clean Drivers License (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Daniel Island, SC (Required)
Work Location: In person
Title: Restoration Crew Chief (Water & Fire)
Company: Servpro of Downtown Charleston and Mount Pleasant
Location: Daniel Island, SC
