Overview
Restaurant General Manager (Durban) Jobs in Durban, KwaZulu-Natal, South Africa at Pedros
Title: Restaurant General Manager (Durban)
Company: Pedros
Location: Durban, KwaZulu-Natal, South Africa
Job Description
To provide strategic leadership and full accountability for the performance of a high-volume store. The RGM is the bridge between Store Operations and Senior Operations Management, ensuring that store performance aligns with brand standards, financial targets, and people development priorities.
Key Responsibilities
- Operational Leadership
- Oversee daily operations across all departments within the store (kitchen, front-of-house, delivery).
- Ensure compliance with brand standards, food safety, labour laws, and operational SOPs.
- Manage crisis situations (e.g., equipment breakdowns, customer escalations) with speed and authority.
- Financial Performance
- Full accountability for P&L of the store.
- Track and optimise key metrics: sales, cost of sales, labour %, wastage, and store profitability.
- Drive local marketing initiatives to boost sales (e.g., community activations, promo launches).
- People Development & Leadership
- Manage and mentor Store Managers/Shift Supervisors reporting into them.
- Conduct talent reviews and succession planning at store level.
- Lead performance management, recognition, and disciplinary processes with support from HR.
- Champion EVP values, actively developing high-potentials.
- Customer Experience
- Set the tone for superior service standards.
- Monitor Customer feedback scores and ensure corrective action where needed.
- Be the “face of the brand” in the local market-visible to customers and the community.
- Strategic Contribution
- Act as a training hub for developing future store leaders.
- Pilot new initiatives, systems, or menu rollouts before broader implementation.
- Provide operational insights to Ops Managers and Head Office to refine strategies.
Operations Manager
- Matric/Grade 12 certificate
- Minimum 5 – 7 years QSR or retail operations experience with at least 3 years in a store manager role
- Proven track record of delivering against sales, cost, and operational KPIS.
- Leadership and Influence
- Emotional Intelligence
- Strong communication
- Decision Making and Problem Solving
- Commercial Mindset
- Resilience and Adaptability
- Coaching and Development
- Customer Centric Mindset
- Strong business acumen (financial literacy, P&L ownership).
- Advanced people leadership skills (coaching, conflict management, succession planning).
- High resilience in a fast-paced, high-pressure retail environment.
- Ability to influence across multiple levels (store teams, Ops, HO).
- Strategic thinking while remaining execution focused.
Valid driver’s licence
- Sales Growth: % increase vs prior period.
- Labour Cost %: Within defined band relative to turnover.
- EBITDA / Profitability: Store achieving or exceeding budgeted contribution.
- Customer Experience: NPS scores, mystery shopper performance.
- People Metrics: Staff turnover %, succession pipeline readiness, % of internal promotions.
- Compliance: Zero critical food safety/health inspection failures.
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