Residences Director

Overview

Residences Director Jobs in Cape Town, South Africa at Mama Shelter

Job Description

THE MISSION

You are the heartbeat of Mama’s residences — the one who makes every stay seamless, stylish, and unforgettable ✨

As our Residences Director, you don’t just manage apartments — you create homes, communities, and experiences that leave residents and owners raving . You are the bridge between ownership and operations, the strategic leader who ensures the residences run like a well-oiled machine ⚡.

You lead and inspire your team, and keep everything ticking behind the scenes — while keeping Mama’s signature energy alive everywhere .

Here’s what you’ll be responsible for:

• Homeowner Journey Maestro ️
  Lead and orchestrate the complete homeowner journey — from Handover, Welcome & Orientation, The Art of Living Well, Community, Seamless Living, to Rental Program management (if applicable). Make every moment memorable.

• Legendary Service Champion
  Set and maintain Mama-level service standards through operational procedures that create “the grandest of feelings”. Every interaction, every detail — perfect. ✨

• Trusted Advisor & Relationship Builder
  Build lasting relationships with homeowners. Be their go-to for all residential needs, lifestyle enhancements, and advice that makes life effortless and delightful.

• Operations & Excellence Commander ️️
  Oversee property operations — maintenance, security, concierge, housekeeping, and amenities — ensuring pristine spaces where residents thrive and feel cared for.

• Collaboration & Integration Ninja ⚡
  Work across teams — Property & Maintenance, Lifestyle & Domestic Services, Hospitality Services, Community & Communication, and Security & Access — to deliver seamless, integrated experiences.

• Financial & Resource Strategist
  Manage budgets, track performance, and optimize resources without ever compromising on excellence or resident satisfaction. ✨

• Team Leader & Culture Builder
  Lead, inspire, and develop your team. Foster a culture of excellence, charisma, and thoughtful service.

• Governance & HOA Partner ️
  Coordinate with Homeowners Association management to ensure transparent communication, effective governance, and community harmony.

• Safety & Security Guardian ️
  Implement and monitor protocols to keep residents safe while maintaining a welcoming, relaxed environment.

• Continuous Improvement Driver
  Collect feedback, analyze trends, and continuously improve services to delight homeowners and maintain a competitive edge.

• Community & Lifestyle Ambassador
  Represent the residences in the local community, delivering authentic destination experiences, coordinating events, and creating meaningful connections.

• Hotel Integration Champion
  Work hand-in-hand with the hotel team to champion collaboration, enhance service delivery, and bring the Mama energy across all touchpoints. ✨

Qualifications

MADE FOR YOU… ONLY IF ✨

• You are a senior hospitality professional with a proven track record in residences, serviced apartments, or luxury long-stay operations
• You are hands-on, operationally brilliant, and strategically minded ⚡
• You inspire and lead with confidence , charisma , and authority
• You are organized, decisive, and can juggle multiple priorities without breaking a sweat ⏰
• You thrive under pressure ‍♂️ and turn challenges into opportunities
• You know budgets, forecasting, and operational KPIs like the back of your hand
• Pre-opening experience or lifestyle residential exposure is a big bonus ️✨

YOUR LITTLE EXTRAS

• You make every resident feel special, every team member feel empowered
• You bring creativity, energy, and a touch of mischief to leadership
• International or multi-property experience? Even better ✈️
• You balance professionalism with fun — keeping the team and residents smiling at all times

Additional Information

Next, we’re sure you know the tune :

• First melody: “At Mama, no AI! We review your application in person and take the time to understand your background.
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
• Chorus: Once you’ve passed the phone interview, we’ll arrange a remote meeting or a meeting at Mama to meet the Gang!
• Last verse: Naturally, you’ll receive a response from us within two to three weeks at the latest, whether it’s a ✔️ or a ✖️.

Title: Residences Director

Company: Mama Shelter

Location: Cape Town, South Africa

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