Overview
Reservations Ticketing Agent Jobs in Cairo, Egypt at Ittravelers
Title: Reservations Ticketing Agent
Company: Ittravelers
Location: Cairo, Egypt
Role Description This full-time, on-site Reservations Ticketing Agent role is based in Cairo, Egypt.
The ideal candidate will be responsible for handling all airline reservation and ticketing activities, including flight bookings, ticket issuance, reissuance, refunds, exchanges, and schedule changes. The role requires strong knowledge of airline fares, routing options, ticketing rules, and reservation procedures, with the ability to provide accurate and efficient support to both clients and internal teams.
Key Responsibilities
• Handle airline reservations, ticket issuance, reissuance, refunds, cancellations, and exchanges.
• Search and provide the most suitable flight options based on client requirements and budgets.
• Issue accurate fare quotations and advise on airline policies, baggage allowances, and ticket conditions.
• Monitor airline schedule changes and provide timely updates to clients and internal teams.
• Ensure compliance with airline fare rules, ticketing regulations, and company procedures.
• Coordinate with airlines and suppliers to resolve ticketing and reservation-related issues.
• Maintain accurate booking records and reservation documentation.
• Support the Sales and Operations teams with all flight-related requirements.
Qualifications
• Minimum 3 years of experience in airline ticketing and reservations.
• Strong knowledge of Amadeus GDS (mandatory).
• Solid understanding of airline fares, routing, ticketing procedures, refunds, reissues, and exchanges.
• Experience handling both domestic and international flight bookings.
• Excellent attention to detail and accuracy.
• Strong communication and problem-solving skills.
• Ability to work efficiently under pressure and manage multiple bookings simultaneously.
• Good command of English.
• Previous experience in a travel agency or tour operator environment is preferred.