Overview
Rent-to-Own Sales and Operations Coordinator Jobs in Cape Town, South Africa at Logicworld Human Capital
Job Description
Job Purpose
To drive revenue growth and operational efficiency within the Rent-to-Own division by managing sales activities, overseeing daily operations, and ensuring an exceptional customer experience throughout the rental-to-ownership lifecycle.
Key Responsibilities
Sales & Business Development
- Promote and sell Rent-to-Own products/services to new and existing customers
- Identify sales opportunities and actively generate leads
- Achieve and exceed monthly sales targets
- Build and maintain strong customer relationships
- Conduct needs assessments and present suitable Rent-to-Own solutions
- Prepare and present quotations, contracts, and agreements
Customer Management
- Guide customers through the Rent-to-Own process from onboarding to ownership
- Ensure clear communication of terms, conditions, and payment structures
- Handle customer queries, complaints, and escalations professionally
- Monitor customer accounts, including payment tracking and follow-ups
Operations Management
- Oversee daily operations of the Rent-to-Own function
- Coordinate vehicle/product allocation, availability, and returns
- Ensure contracts, documentation, and compliance requirements are accurately completed
- Work closely with finance on billing, collections, and account reconciliation
- Monitor stock/assets within the Rent-to-Own fleet or inventory
Financial & Administrative Duties
- Track payments, arrears, and account performance
- Assist with credit checks and customer approvals
- Ensure accurate record-keeping and reporting
- Prepare weekly/monthly performance reports
Compliance & Risk Management
- Ensure all transactions comply with company policies and legal requirements
- Minimise risk through proper vetting and monitoring of customers
- Enforce contract terms and manage defaults or repossessions where necessary
Team Collaboration
- Work closely with sales, operations, and finance teams
- Provide training and support to team members where required
- Contribute to process improvements and operational efficiency
Requirements
Key Requirements
Education & Experience
- Relevant qualification in Business, Sales, or Operations (preferred)
- 2–5 years’ experience in sales, operations, or a similar role
- Experience in car rental, fleet management, or finance/Rent-to-Own models is advantageous
Skills & Competencies
- Excellent communication and customer service abilities
- High level of attention to detail and administrative accuracy
- Ability to manage multiple tasks and work under pressure
- Financial acumen and understanding of credit processes
- Problem-solving and decision-making skills
Key Performance Indicators (KPIs)
- Customer satisfaction and retention rates
- Payment collection and arrears management
- Operational efficiency and turnaround times
Personal Attributes
- Professional and customer-focused
- Strong work ethic and accountability
- Ability to work independently and within a team
Requirements
Experience
• Relevant qualification in Business, Sales, or Operations (preferred)
• 2–5 years’ experience in sales, operations, or a similar role
• Experience in car rental, fleet management, or finance/Rent-to-Own models is advantageous Skills & Competencies
• Strong sales and negotiation skills
• Excellent communication and customer service abilities
• High level of attention to detail and administrative accuracy
• Ability to manage multiple tasks and work under pressure
• Financial acumen and understanding of credit processes
• Problem-solving and decision-making skills
Title: Rent-to-Own Sales and Operations Coordinator
Company: Logicworld Human Capital
Location: Cape Town, South Africa
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