Overview
Remote Customer Service Team Lead Jobs in Cape Town, Western Cape, South Africa at TalentPop App
Title: Remote Customer Service Team Lead
Company: TalentPop App
Location: Cape Town, Western Cape, South Africa
Join Our Team as a Team Lead! Are you an experienced leader with a passion for customer service and e-commerce? We are on the lookout for dedicated Team Leads to manage and inspire our Virtual Assistants. If you're ready to take your career to the next level, we want to hear from you!
Ideal Candidate
- At least 3 years as a Team Lead and 3 years in Customer Service.
- Excellent English communication (both written and spoken).
- Experience with Shopify, BigCommerce, and/or Amazon is a plus.
- Familiarity with G Suite, Zendesk, Freshdesk, Intercom, or Gorgias is advantageous.
- Strong skills in managing performance, attendance, and KPIs.
- Proficient in bi-weekly team coaching and 1-on-1 sessions.
- Able to assess agent health, safety, and welfare effectively.
- Skilled in creating and analyzing performance reports.
- Experienced in conducting performance reviews and recommending agent development.
Responsibilities
- Oversee agent performance, including reporting and attendance, ensuring KPIs are met.
- Provide bi-weekly and one-on-one coaching, addressing agents’ health, safety, and support needs.
- Conduct semi-annual performance reviews, recommending growth, promotions, and appraisals.
Work Hours
US PST, Monday to Friday (Full-Time, Long-Term)
Compensation & Perks
- Performance & Recognition Bonuses
- Health and dental insurance
- Paid time-offs
- Performance and recognition incentives
- End-of-year bonus
PC & Internet Requirements
- A personally-owned PC with at least an i5 processor (or equivalent)
- Minimum 20 Mbps upload and download speed
Ready to lead and make a difference? Apply now and join our dynamic team!